I’d recommend Window National without hesitation

I found out that the installation was not done correctly. The wood was either rotted or not put in place, so when my siding was ripped up, it was found out that the windows weren't installed correctly because they didn't replace the wood.

I was pleased with the work performed except the cleanup. Everything was visually clean, but my 17-month-old toddler was bringing me nails and shards of metal. Her mom stopped her from putting a triangle piece in her mouth. I also wasn't very happy with the manager, who did not say goodbye to me. I was looking for him, and they said he had gone home.

Received a flyer in the mail about a promotion the day after our salesman was at our home, but didn’t tell us anything about… We confronted him and he did not help us out. This is the worst company. Sent us out installers that couldn’t even speak English and we cannot communicate with them. A couple of teenage boys that were smoking and Talking on their phones While caulking.. What a mess!! Left debris everywhere. Clogged my toilet. The trim work was a hatch job. Tried to get away with installing peel and stick trim… Sent out new installers to uninstall and then reinstall… It was a nightmare!!!! Company said I would be compensated… Have never heard a word till this day On any type of compensation!!!! BEWARE!!!

Been trying to get an itemized invoice for 3 to 4 weeks. It's coming, it's coming. Now that don't give customers any type of itemized invoice

Poor follow up service on a problem with one of our new windows

They had an excellent product and service.

Fair price

He was a very nice salesman. Bob Burns came out and gave the presentation. My daughter and I like the windows, and we agreed to have five windows replaced. We let him know we also had to get approval from the HOA. He said they have a department that takes care of dealing with HOA, so that was great. We signed the contract and gave him a deposit. He let me know someone would be coming to measure the windows. A few days later we got a call and scheduled. A nice guy came out and measured the windows. Previous to that, I had texted Bob Burns. I assumed the card with his phone number was a cell phone number. I texted Bob with the requirements of my HOA. I never got a return text or call, The windows were measured, and everything seemed to be going fine. Meanwhile, my mom was staying with us. She's 100 years old, and she ended up in the hospital and passed away. Meanwhile, there was no correspondence from Window Nation. We were concentrating on taking care of my mom's services. After that was done on the 24th of October, now it's been almost a month. I called Window Nation and was told Bob isn't my sales rep. He's the design consultant. I have a sales rep and they would have our sales rep call us. No one ever contacted us. That was on the 24th of October. On the 29th, I called them back again, and they said they would let them know to email me, etc.. I asked them to please send us a copy of the window contract. This very nice person I spoke to said "Sure." I waited, but I didn't receive it. I called back a little later that day and said someone was supposed to email us the contract and that I didn't receive it. She checked the email address, which I gave her, and this time I received it. The email address on the contract was wrong. I don't know if a month earlier they had sent the contract to the wrong email address or what. I really feel like someone should've followed up and made sure we received the contract because on the contract you have three days to either change it or nullify it. But we wanted to go with the windows. On the contract, it said HOA approval was required, but they wrote "No." That's untrue! If I had received this in a timely fashion, I could have let them know. Bob knew. I don't know if the person typing this up made a mistake. They also, on the contract, said the customer agreed to allow Window Nation to post a yard sign until thirty days after the installation. They put "Yes." We weren't even asked about that. I would have told them no, that HOA doesn't allow that. The main problem that slowed everyone down was us not getting the contract in a timely fashion. They should have made sure we got it and asked me to reply if I received it. None of that took place. On Nov 4th, we started getting calls to schedule the installation. To the people who called, we said we can't do it because I had not received HOA approval yet. I had not received the requirements HOA needed a certificate of insurance and brochures, certain things before they would approve it. On the 29th, Window Nation called to schedule, and I said I can't schedule it. They said they would have somebody get in contact with me, but nobody did. I even left a voicemail for the branch manager. I never received a return call. On November 5th, I got another call to schedule. I said I can't schedule because we needed our HOA approval. Finally, on November 5th, the HOA Department of Window Nation contacted me. A whole month later, I had someone I was able to email and let them know what the HOA required. They got back to me a couple of days later with the things needed. They really do have a HOA Department! I don't know what happened, but things finally started taking place then. All of the delays could have been avoided.

A job that should of took maybe 3 months, took almost 6 months to complete. I fell the urgency was not present with window nation to finish everything in a expedite manner. There were lots of delays and manufacturing issues. Prodcuts came incorrectly and it took a while for those. The representative wanted me to look for a label which I had no idea, even though she showed me instructions to find the label it wasn't there. One of the reps I think was Mark that came to my house, he said there was no way I would have known what to look for. Whoever I spoke to told me wrong and it also took a while to reach out for Window treatment, it was not there and should of went with the window when it was installed. The wrong color was also installed. The rep Mark who came to my house said it was two issues with the window, it had the wrong color handle he came for that. When I told him the treatment was missing, he went ahead and did it. Mark was the only one from Window Nation who did an expedite job and got me on track with the windows. Mark really helped me out, everyone else gave me false information. Like i said the project started in July everything was finished in December. That doesn't make any sense.

From the salesperson (Bob Burns) to the installation crew (Ricky and his team) were all very professional and friendly. The installation involved a new side door and 10 new windows in the bedrooms and bathroom. It was quick and unobtrusive. Nice job by all!

Windows are what we had expected. We have them I installed in our first floor.

I found the lack of communication between team members to be very poor.

We will decide- Once project is completed

I already have 😊

The job was on time, and very professional. I have no complaints.

I noticed one window frame was not fully caulked, I called & work still not completed.

Great experience

Good price fast installation

GREAT

Very pricey. Unfortunately I purchased 17 windows two weeks before the Black Friday promotions

The price was good.

If we hadn’t had such a bad experience with the issue I’d have given them 4 stars

Everyone I dealt with was wonderful! The installers were professional and efficient. Bob Burns was informative and answers all my millions of questions. I’ve only had the windows a couple weeks, but so far I love them. Highly recommend Window Nation!

The sales person was very detail oriented and very competitive with his quote. The whole process from ordering to installation was communicated every step along the way. The final project looks amazing.