They were very efficient, professional, and very clean.

Professional

I am happy with everything.

I thought it was too expensive.

The sales pitch was fine except it was a lot of pressure to sign within 90 seconds. I wouldn't wish that upon anyone. The windows were installed improperly. I have a hard time recommending them to other people.

Everything was on time & the guys did a great job

They were very professional. The installers were fantastic.

Everything worked out fine, it was great. They deserve a five, the workman was great.

Very friendly and professional sales rep and installer

While the original consultation with Bob Burns was very good, the windows themselves have an odd greenish tint to them, which I definitely did not expect. Additionally, while most of the windows only had half screens, there were four windows (all in the front of the house) that were supposed to have full screens per HoA rules, but they only came with half screens. The work order correctly reflected that they should be full screens, but that's not what was installed. I have been waiting two weeks to get the screen issue resolved and nothing is scheduled yet. This is a serious issue as I risk being fined by my HoA for not having full screens on the front of the house. Customer service has been absolutely horrible.

From sales through installation I was treated respectfully as they educated me about the products and followup care. The whole team was professional. I specifically want to commend the installation team, which I consider the most important part.They were knowledgeable, clean, thorough and left my house as if no one had even worked there.

Very organized and professional. My house was cleaner when they left after installation

David Woods is a great salesman and made it difficult to refuse the estimate for my windows.

Window Nation did a fine job of replacing door from start to finish. Am planning on using Window Nation again when I replace the windows in house later this year (2025).

The window Nation crew when they came to take the window old windows up but the new ones in they were quick and you clean fantastic just fantastic keep thinking on time they finished they cleaned up after themselves and thank you man they were done the best crew I've ever seen work together that in harmony

I have already referred several people.

I would recommend Window Nation to family and friends.

The two man crew was friendly, professional and efficient. Prior to the installation, WN informed me along the way how the ordering process was proceeding.

See my comment below.

They did a very good job thing you window nation

Would recommend Window Nation. From Salesman, to measure technician and installers, all very professional. Price is also very competitive.

Purchsed 9 windows for my home the screens are defective on all but 1 casement window. The installer never brought it to our attention. Its taking 2 wks just for someone to come out and look at it. Then they'll have to place the new order, which will most likely take at least another 2 wks. Then I will get a call that their in and have to make yet another appt. which who knows when that will be. They are paid in full, so I'm sure there will be NO RUSH! I'm figuring 1-2 mos. to get the proper screens to fit!!!

Delay in our project, it was supposed to be done end of last year and now it's April. They only came out to do half and wasn't aware of the other half and caused delay. They charged up without the project being completed and said they would not charge.

My experience with Window Nation was excellent from start to finish. The salesperson was very pleasant and informative. The installers were ver professional and did an excellent job.

I went with Window Nation because they were the only company to reach out to me about a quote within 48 hours. The representatives were always friendly. The price was a good middle ground between the cheapest and most expensive options. Our installation happened to be on the coldest day of the week in January, but I appreciated that they did not cancel last minute, and made their own cancellation policy for us very clear. The installers were respectful to my home, kept open communication with me for the entire project, and were kind to my homeschool kids who were watching everything they did. We have more work to do on our home; they'll be my first call again.

Window Nation was efficient and professional with my project.

door received was not as ordered. A change order for $1200 agreed to by Window Nation was not honored. I have not received it and no one from Windows nation has responded to my e-mails.

Overall great experience. We had four companies come out, look at the project and provide proposals. Window Nation's representative listened to what was important to us and provided the best proposal and price to match what we were looking for.

Installers were friendly and worked quickly to complete the installation.

They did not just sell me some Incredible windows, but gave me some Incredible prices on the windows as well! Installation was awesome and the detail on the outside was very satisfying!

They did a good job.

I was promised a free trip from them because of the promotion they were running at the time and I have yet to receive it.

Bad installation

My new windows are good quality without being overly expensive. The change to my home in terms of both insulation from the weather and looks is a dramatically improved. The whole process was relatively quick and painless.

I was happy with the overall experience Recommend Window Nation.

I had some issues in my project and it took them a while to provide me with the correct information.

Installers did not speak English well, very hard to communicate. Feel like I was blown off by installers when pointing out window operation issues

I’d recommend Window National without hesitation

I found out that the installation was not done correctly. The wood was either rotted or not put in place, so when my siding was ripped up, it was found out that the windows weren't installed correctly because they didn't replace the wood.

I was pleased with the work performed except the cleanup. Everything was visually clean, but my 17-month-old toddler was bringing me nails and shards of metal. Her mom stopped her from putting a triangle piece in her mouth. I also wasn't very happy with the manager, who did not say goodbye to me. I was looking for him, and they said he had gone home.

Received a flyer in the mail about a promotion the day after our salesman was at our home, but didn’t tell us anything about… We confronted him and he did not help us out. This is the worst company. Sent us out installers that couldn’t even speak English and we cannot communicate with them. A couple of teenage boys that were smoking and Talking on their phones While caulking.. What a mess!! Left debris everywhere. Clogged my toilet. The trim work was a hatch job. Tried to get away with installing peel and stick trim… Sent out new installers to uninstall and then reinstall… It was a nightmare!!!! Company said I would be compensated… Have never heard a word till this day On any type of compensation!!!! BEWARE!!!

Been trying to get an itemized invoice for 3 to 4 weeks. It's coming, it's coming. Now that don't give customers any type of itemized invoice

Poor follow up service on a problem with one of our new windows

They had an excellent product and service.

Fair price

He was a very nice salesman. Bob Burns came out and gave the presentation. My daughter and I like the windows, and we agreed to have five windows replaced. We let him know we also had to get approval from the HOA. He said they have a department that takes care of dealing with HOA, so that was great. We signed the contract and gave him a deposit. He let me know someone would be coming to measure the windows. A few days later we got a call and scheduled. A nice guy came out and measured the windows. Previous to that, I had texted Bob Burns. I assumed the card with his phone number was a cell phone number. I texted Bob with the requirements of my HOA. I never got a return text or call, The windows were measured, and everything seemed to be going fine. Meanwhile, my mom was staying with us. She's 100 years old, and she ended up in the hospital and passed away. Meanwhile, there was no correspondence from Window Nation. We were concentrating on taking care of my mom's services. After that was done on the 24th of October, now it's been almost a month. I called Window Nation and was told Bob isn't my sales rep. He's the design consultant. I have a sales rep and they would have our sales rep call us. No one ever contacted us. That was on the 24th of October. On the 29th, I called them back again, and they said they would let them know to email me, etc.. I asked them to please send us a copy of the window contract. This very nice person I spoke to said "Sure." I waited, but I didn't receive it. I called back a little later that day and said someone was supposed to email us the contract and that I didn't receive it. She checked the email address, which I gave her, and this time I received it. The email address on the contract was wrong. I don't know if a month earlier they had sent the contract to the wrong email address or what. I really feel like someone should've followed up and made sure we received the contract because on the contract you have three days to either change it or nullify it. But we wanted to go with the windows. On the contract, it said HOA approval was required, but they wrote "No." That's untrue! If I had received this in a timely fashion, I could have let them know. Bob knew. I don't know if the person typing this up made a mistake. They also, on the contract, said the customer agreed to allow Window Nation to post a yard sign until thirty days after the installation. They put "Yes." We weren't even asked about that. I would have told them no, that HOA doesn't allow that. The main problem that slowed everyone down was us not getting the contract in a timely fashion. They should have made sure we got it and asked me to reply if I received it. None of that took place. On Nov 4th, we started getting calls to schedule the installation. To the people who called, we said we can't do it because I had not received HOA approval yet. I had not received the requirements HOA needed a certificate of insurance and brochures, certain things before they would approve it. On the 29th, Window Nation called to schedule, and I said I can't schedule it. They said they would have somebody get in contact with me, but nobody did. I even left a voicemail for the branch manager. I never received a return call. On November 5th, I got another call to schedule. I said I can't schedule because we needed our HOA approval. Finally, on November 5th, the HOA Department of Window Nation contacted me. A whole month later, I had someone I was able to email and let them know what the HOA required. They got back to me a couple of days later with the things needed. They really do have a HOA Department! I don't know what happened, but things finally started taking place then. All of the delays could have been avoided.

A job that should of took maybe 3 months, took almost 6 months to complete. I fell the urgency was not present with window nation to finish everything in a expedite manner. There were lots of delays and manufacturing issues. Prodcuts came incorrectly and it took a while for those. The representative wanted me to look for a label which I had no idea, even though she showed me instructions to find the label it wasn't there. One of the reps I think was Mark that came to my house, he said there was no way I would have known what to look for. Whoever I spoke to told me wrong and it also took a while to reach out for Window treatment, it was not there and should of went with the window when it was installed. The wrong color was also installed. The rep Mark who came to my house said it was two issues with the window, it had the wrong color handle he came for that. When I told him the treatment was missing, he went ahead and did it. Mark was the only one from Window Nation who did an expedite job and got me on track with the windows. Mark really helped me out, everyone else gave me false information. Like i said the project started in July everything was finished in December. That doesn't make any sense.

From the salesperson (Bob Burns) to the installation crew (Ricky and his team) were all very professional and friendly. The installation involved a new side door and 10 new windows in the bedrooms and bathroom. It was quick and unobtrusive. Nice job by all!

Windows are what we had expected. We have them I installed in our first floor.

I found the lack of communication between team members to be very poor.

We will decide- Once project is completed