Easy process from start to finish & beautiful windows

They were very friendly and courteous. They did a good job and cleaned up really good. I was very satisfied with what they did!

Salesman and his manager, and installer team were all great and wonderful to work with.

I would differently recommend windows Nation

I was very impressed with the whole process. Sales person was very thorough. They came to measure when they said they would. The installation team were amazing. All in all, a good experience start to finish.

This has been a terrible experience. I would never use this company. No one has any courtesy about returning calls once you sign on the dotted line.

Couldn't be any more pleased with Window Nation. I had no idea my windows could look this amazing! Replaced 12 floor to ceiling picture windows. I was very happy with the price, quality and professionalism of everyone working with me. Communication was extremely clear. All promises kept. Love , love , love my new windows. I'll definitely use them on my next project. Thank you Window Nation for going far above the normality.

One of the window is broken at the end of installation on Aug 2. Today I called the second time to find out when it will be replaced. I hope someone shall get back to me soon this time.

They exceeded my expectations

I was pleased with their work.

Likely

Never

I have nothing to say but good things about this company from the first time we met the salesman to the last time we saw the installers. Everybody in between was always very polite and helpful. I would recommend this company to anyone that needs their windows replaced.

Quality installation and quality product!

I have already recommended Window Nation to friends and neighbors.

They gave excellent service, and the windows are of excellent quality. They were easy to order. Everyone was very direct, straight forward, and gave great follow through.

I LOVE the windows but it was nothing but lies up to the point of installation!

I am reluctant to recommend anything to anyone because everyone's expectations are different.

I have already recommended Window Nation.

Great products and beautiful windows!

Installers were polite and did a wonderful job installing my sliding glass door.

The ONLY thing I didn't like was the "If you order now..." sales tactic. But otherwise, I was given a great price by a very knowledgeable sales rep, they kept to the projected timeframe I was given, and the installation went very smoothly.

I have recommended Window Nation to several co-workers, with one of them signing a contract for their new windows. They did a good job & were extremely fast for installing 12 windows.

The product is great, but some of their customer service is suspect.

The installation process was great. It has been
a couple of weeks since they were installed but the weather has been a lot cooler so I can’t currently tell how efficient they are. I am hoping that the electric bill will be considerably lower. I think that will be the way I will know whether the cost of the windows was worth it.

The installation was smooth and they were complete in one day. They did a good job of cleaning up. I am very satisfied.

I was thoroughly pleased with the whole process

Great work! Very Satisfied!

All things considered, I wish I had been better informed on a number of issues prior to contracting - colors, specifics about glass size, installation process. All of these items led to surprises and/or dissatisfaction upon installation which is clearly too late. Absolutely did not like the approach that the salesman's deal had to be accepted that day, at that time, or the price could not be guaranteed. Seriously, if you are that sure of your product and your pricing, why you need that stipulation? Regardless of the 3 day recission option.

Window Nation was fantastic! From the scheduling to the install, everything was great!

I'm still experiencing the windows because they weren't installed that long ago, so right now I will give them a 5.

The crew that came to install our windows were very efficient we hardly knew they were here. They were quick and when they were done they clean up and it looked like they were never there. I will definitely recommend Window Nation to everyone is.

Very happy with the whole process

My initial dealings with Window Nation were highly satisfactory. From the salesman to the measurement technician to the installation coordinator to the two installers, everything was handled very professionally and to my and my wife's satisfaction.

The really I'm like the windows but the sales pitch is laughable pricing and high pressure sales techniques almost made me cuss them on the way out

We were very satisfied with product and the workers.

They are very organized and have good service.

The windows are fine, but if you are growing plants in your house, then don't buy them. The windows stop rays of sunshine from passing through the glass that the plants need. The spectrum is restricted.

They were very professional.

01/15/24 We were so happy and thought that we made a right decision and picked the right company for our window replacement. Our salesman explained all information about the service and the quality of the window and even said that they would do the spray for mold without any cost. We then decided and purchased a picture window without grids.

2/29/24 Window Nation installers came but brought a wrong window. We purchased a picture window without grids but installers brought a picture window with grids. We tried to talk to installers but they did not understand us bc they speak mostly Spanish. We then contacted the store and reported it to an associate who then blamed on my husband and said that my husband told the employee that did the measurements to change from picture window without grids to picture window with grids which was not true. My husband only signed the paper which showed that he came to the house and measured the window. My husband also mentioned that he even asked if he could take pictures of the window from the back of the house and he husband agreed with it.

I explained on the phone and that associate told me that she would let the branch manager know and he would call me back shorty.

I then received a phone call from branch manager who told me that he could have installers install the wrong window temporarily while waiting for the right window to come. We declined it bc we only wanted the window that we ordered.

Branch manager then said that he would reorder my window and would let me know.

3/1/24 I contacted Window Nation and talked to another associate who told
me the employee that did the measurements went to the back of the house and took pictures of the window and saw other windows have grids so he changed the order himself. I still think that it’s so crazy and he has no right to change any orders without our approval. The associate rescheduled for installation on March 18.

3/18 Installers came and rushed thru the whole process. They came about 11:45-11:50 am and finished it by 12:55 pm.

The quality of the window is ok. The left corner of the window. Between the glass the insulation came out which still bother us when we look at it.

The service/installation was definitely the worst:
1. The installers cracked all of corners, around and inner of the window frame. They also pulled out a big piece of wood from the window frame and did not fix the window frame before placing the new window.

2. They sprayed (foam) insulation from the outside but did not fix the hole/space that they pulled out a piece of wood from the window frame. I placed my hand there and felt the cold air from the outside even after they sprayed the foam insulation from the outside.

3. They did not clean the window well before caulking around the window. So the bottom corners of my window have mixture of dirt and caulking.

I asked an installer who worked inside the house and pointed at the space where he pulled out a piece of wood from the window frame. I asked him about the cold air from outside and the caulk that mixed with dirt. He looked at me and looked at the window then ignored me and did not say anything and continued his job.

4. The measurements/spaces from the bottom of each corner of the window were way off and not equal and when I mentioned to the installer he said “We do everyday . It’s normal”. Then I showed it to my husband and pulled out my measurement tape and showed him. The installer did not say anything and within 5 mins he spoke Spanish with other installers and unscrewed the window and banged it out more to make sure the space of each corner was equal.

5. My husband then remembered about the spray for mold which we need it badly since our old window leaked and water came inside the house. We talked to the salesman who told us that they would do the mold spray for us without any cost. The installer told us that “Vinyl window no need. Wood window needs mold spray.”


6. They used nail gun to nail my window frame in place and did not fill the nail holes with caulk then asked me to sign papers for them and told me and my husband that they finished. I declined to sign paperwork and told him we are not happy with it and he said “Why?” I explained to him everything and he did not understand so he called the service manager come to talk to us.


Service Manager came. I believe that his name is Stacy. This man definitely had attitude the whole time. He had excuses with everything for his installation team.



When I mentioned about the Insulation between the glass . He said it’s normal and it’s just an insulation.

When I mentioned about the wood frame and how damage it was. He said that it’s a normal process for removing the window.

When I mentioned about the cold air from outside that I felt with my hand . Stacy had attitude and laughed at me and said that “There is no way that you can feel the cold air from the outside even with the spray (foam) insulation. I literally had to stop him and told him “ Sir. You were not here and you did not feel it but I did. I put my hand right at that area and felt the cold air”.

I then mentioned to Stacy “I tried to talk to your installers many times and asked them questions and asked them to fix things but seems like they don’t understand what is going on.” Stacy then told me that “you know some of them are the cleaners” and told me they are here to clean so they don’t speak much English. I am sure they are not cleaners. They are the installers who removed my window, replaced it and caulked the window and do others things.

My husband then mentioned about the spray for mold and mentioned that the team did not do it. Stacy paused for a second and raised one of his eyebrows and then made more excuses and said that pretty much we don’t need it.

My husband mentioned about nail gun and nail holes. Stacy then said that he wondered why they used the nail gun. I told him that your guys messed my window frame badly so they nailed the window frame back where it was before. Stacy then said “Oh well! They did you a favor then”. I stopped him right there and told him “Sir. They did not do me a favor. They just tried to fix their mess that they created. And they did not even fill the nail holes with the caulk”. Stacy then has more attitude and said “but this will not stop you from not paying”. I then told him “I have not said that I don’t want to pay. All I want you guys to finish your job right and we want to get what we pay for”. Stacy then call the team and told them to finish what we asked them to do and we paid them and they left.



The salesman told us that the installers are well trained and very professional but they are sure Not. They rushed the whole time and unprofessional and I really don’t want them to be back in my house ever again.

From what I can tell, everything was done great. I could feel a draft coming through my old window, but I don't have any draft coming through my new one.

Very satisfied with install & product.

Window Nation was fast and did a wonderful job. They did a great job on the door installation process, everything went smooth, and it was done in a timely manner. They were very respectful, answered all my questions, and I would definitely recommend them again.

They were good. They came in, and it was all done in a day.

Window Nation deserves its excellent record. I have not had the best luck with previous such projects, but these guys were perfect. On time, quiet, efficient, self-reliant, thoughtful and considerate, and best of all, NEAT.

The crew they sent out did an excellent job. It looks beautiful and I love it.

Everything about our experience with Window Nation was great. Our salesman was extremely well prepared and informative. He provided helpful insight and recommendations during the quoting process. The installation crew was amazing! They were very well organized and did an outstanding job replacing all the windows on our home. They were respectful of us and our home and left the site as clean as when they'd arrived.

They give very good customer service.

I forgot that day and got called into work. They moved my couch, and when we put it back, there was a line of white going along the backside that wasn't there before. Part of the wooden frame on top of the window looks splintered or chipped away as well. They didn't acknowledge that these things happened or apologize for them. It looked like they may have rested a window on it or something. The windows look great, and they cleaned up after themselves. There was nothing left in the yard or in the house. They even took the blinds off the windows for me since I was unable to do so due to having to go to work. They were very kind, and the salesperson was good. But I've got to get someone to come and fix that crack now.

I was very pleased with the installers who did my windows. They were professional and polite. I was pleased with their work.