The process was confusing. The initial visit from sales person was good but after that no support. Had to chase my sales representative at times. Didn’t get approved properly for financing due to lack of communication which delayed installation. Turnaround time
Was not accurate. I was told one thing by sales person but came to find out through customer service it was not true.
As far as installation doors and windows were given to separate teams. This makes no sense as they’re ready at the same time and available for install. Windows were quickly and properly installed but door crew kept me waiting for over 10 hours saying they’re on the way. They never came, because by 8PM I told them not to come, it was absurd. A total lack of respect to people’s time. They initially called and told me they’d be here at 8AM. After I said I was not gonna have people come work at my house at night I kept getting contacted by crew manager and felt harassed because he wanted his crew to come at all costs.
The window crew came
Later upon my request to finish up the job. I was short a window for our master bedroom as measurement taken initially was not right. Window team came back to finish the job. worked well and effectively. I’m not so sure I’d use window world again

Windows are fine, but customer service has been a nightmare.

Smaller windows are fine. Had to have them replace my large picture window 3 times due to scratches from the factory. Last window still had a scratch on the inside, but small so I decided not to go through another 2 month wait for a 4th replacement window.

Work not yet completed

Window World staff were courteous, and explained the installation well.

I was very happy with the installation crew and the job they did. The work done outside and inside was excellent, and they minimized any mess.

From the salesperson to the installers, everyone was excellent.

The team was phenomenal and did an excellent job.

The whole team was very polite and professional!

The sales rep, installer and office team were all friendly, professional and kind.

It took longer than I expected, and they forgot to do a window, and nobody called me back. But, what they installed, is very nice.

I would not recommend them to anybody. Based on the feedback and the lack of follow up.

I was pleased with Window World from the first visit, that of Zach the estimator. He was helpful and very informative, and was never pushy. The installation crew was incredibly respectful of myself and my wife and our home. They spread protective material around the house to protect our furniture from the created dust and the whole process of replacement went very smoothly, including the vacuuming of debris inside the house.

Everything was very professional and exceptional with Window World. Super easy to schedule, consultation went great and communication up to installation was awesome. Definitely recommend!

The pricing was great, but the install was awful; they left a huge mess, windows were filthy, and the cleaners that were supposed to come and clean the windows were late when they arrived. All of the above is why I did not give the company a five.

I ordered windows and two doors. However, I got my windows but not my doors, so there's a bit of frustration there.

Nice product; quick insiallation; great communication

We had an unfortunate experience overall. The number of times that I had to take off work to have them remeasure the windows again and again, was ridiculous. The day of the installation measurements were still wrong on one of the windows. They measured again and had to have a new window built. When that final window was installed, there was a manufacturing defect. I was so done with the entire process that stretched from August to November, that I accepted a small discount on the final window rather than having them replace it.

We had a very good experience with Window World. From the time Ishmael came over to talk about the features of the windows and take measurements, to the time Gerol's team arrived to install them, the whole experience was pleasant and easy. We were explained the operation and cleaning of the double hung windows. After the installation, a complete walk through was done and the workers cleaned up all the debris. Special kudos to team lead Mario for making sure all post-install touch ups were completed to our satisfaction. We highly recommend Window World!

This is the second installation I have had. Neither of them have been installed without issues. Nailing flanges broken on several windows during installation. Window flashing tape not installed. Not explained it was optional. Disappointing.

I used Window World of Dallas/Ft. Worth in my last house as well as in my new house. They did everything flawlessly, on time, and the job was done beautifully.

I have already referred friends.

Window World of Dallas/Ft. Worth's price is very competitive, and the service was provided on time with good workmanship.

Quality products, outstanding professional personnel. Bryan Ham was a Super Star and maintained contract with us during the entire period July 2024 to 24 Oct including inspection by city Fort Worth. Both installation crews were most efficient, professional.

They did a very good job. They were very fast. I couldn't have asked for anything better. They provided excellent service.

I am extremely pleased. Everything turned out great. I love my windows.

Everything went very smoothly. They were all very professional.

There were 4 men and 1 woman who comprised the crew that installed our windows. They did not speak English but there was one of them who served as an interpreter. He did well. They all worked without delay and knew their place and the work that needed to be done.

They cleaned up after themselves very well. They took away all our old windows and left the place looking very nice. The man in charge did some tapping and adjusting of screens that did not slide well and got them working. I appreciated that as I would not have known how to get them sliding easily. The interpreter went over things with us at the end and showed us how things worked and where the serial number of each window was. That was helpful. We were well pleased.

I would recommend Window World. I think they did a good job putting in the windows.

Love my new windows and doors. Best decision ever.

I found the field supervisor attached to my project to be very rude and unhelpful. I reached out to him and when I found out we were going back and forth without a solution, I asked him for his supervisor and he stated that he was the supervisor. He said “good luck finding my supervisor “. It sounded like he was final because after calling around, none of his supervisors called me back. Awful customer service. After the installers installed my windows, 3 windows needed a technician to come back and fix. It has now been 2 visits from the technicians and one window is yet to be fixed. By the way these are new windows!

The install guys were great. The sales guy was really good as well but somewhere things were not communicated very well cause I ended up with windows installed into rotten wood that was visible during the initial visit by sales. That was the main reason I wanted the windows replaced in the first place. The windows were out and the first window was going in when I noticed this and called the supervisor. I really had no choice but to continue with install since I would had to wait 3 weeks for the correct sized windows to come in without any windows at all. The window area that lets the light in was reduced by more than half as well. I will do what I can with the rotten wood but did not get what I wanted.

Competitive pricing, professional and educated salespeople, installation done in few weeks of order.

10 out of 10 from sales to installation!! Would recommend to anyone.

Great customer service an

They were easy to work with.

Great installation on the doors. Fast, easy, and quick turnaround.

Quick & Easy Install!

They were professional, efficient, and quick with the job.

I like that I was able to be given a chance to pay the windows off in two years. It is my intention to pay Window World of Dallas/Fr. Worth right at two years to avoid interest. I think that was a good deal to be given that free of interest for two years.

Quality windows and less expensive cost

Window World was very professional and helpful. I would be happy to have a member of my family use them if they needed a window.

The crew did a great job on the doors They look great. However, they came later in the afternoon and stayed past dark letting in every bug and interrupting our dinner time since one of the doors was in the kitchen. I wouldn't schedule them to come that late again. It would have been better if they had done the kitchen door the next morning.

I do not like how the administration handled our emergency.

Window World replaced thirteen windows in only three hours. They did a fantastic job. I am very satisfied.

Expect nothing from the salesperson and other employees and you won’t be disappointed.

I live my windows and my new door.

I have used Window World several times at rental property. They've always done a good job. Never had a problem with the installation and never had to use the warranty because of a defective window. .

From the time I reached out to my salesman to the install team. All were very over the top with their service.

We had several estimates from other companies and Window World has the best product and price.