Everything was perfect with Window World of Houston. I liked the work they did.
I was mainly satisfied with them, but they damaged the mortar above the windows.
While we like our new windows, the installation was not at all what the salesman said it would be. After installing the windows, the installation lead man (the only one that spoke english) came in with a piece of paper for my husband sign. Nobody showed us how to use the windows or test to make sure all windows properly worked. After they left, my son went to his room and told us that one window was not completely installed. There was a piece of the new window left on my son‘s desk so it just shows they never walk through to inspect and make sure all the windows work even for their own records. I called the installer on the cell phone that he called to say he was on the way immediately and he said I had to make another appointment for them to come finish the job. It was a week later before they came out to install the piece of my son‘s bedroom window. Then he wanted me to sign a piece of paper that was pre-checked that I liked everything about the installation, but yet I still have not had tutorial about the windows nor did I have a walk-through with the installer. I felt pressured and to sign the paper and really felt easy.
It has been three weeks now, and we are still finding pieces and slivers of glass all around the house & in our flowerbeds. They would climb up a ladder, cut and grab a piece of old window glass and throw into the small trashcan. The high distance throwing was most likely the cause of all the unnecessary glass dispersing and shattering throughout the installation. When they vacuumed up their area, their vacuum put out more dust than probably was in my house at the time so it just added to more that we had to clean up after they left.
I've previously recommended a home owner. I would recommend a friend.
very satisfied
Muy buen precio,
Window World has great customer service.
I was very pleased with the crew that came to replace my window.
Very professional! Prompt, installation was flawless!
Highly recommend!
I had three windows and a back door replaced. Took about one month to get them premad to our measurements. We were notified when the material was ready and we scheduled the installs within three days. Installation took about three hours and the look great. Team was courteous and professional. They cleaned up all materials before they left, and went through a detailed inspection with me. Very happy customer.
To many calls to set appointment(s) , window quality not as expected
They were fast and clean… I wish they had cleaned the windows after
Great experience and seamless process!
This is our third purchase from Window World. We have been pleased with each one.
I am happy with the windows, but I am not happy with the installation.
I liked how Julio Zavala took care of everything around my house. I thought he provided me with great customer service, and the windows look really good.
From my meeting with the sales man to the completing of my install my experience was satisfactory. the sales man was very friendly and not pushy. The installers we're prompt at making the initial phone call as to when they were going to arrive and arrived on time. They explained to us what was going to happen and answered any questions that we had during the process.
The crew was great! They were so quick and efficient!
Crew was exceptional, very hot day, they worked non-stop and were very thorough and cleaned up meticulously.
Everyone from the salesman to the window installers were very professional! It was a pleasure working with them all
Great value for the money.
The window quality is good and the customer service is good. However, the installation was not good. There are a lot of gaps around the window. It does not look aesthetically good on the outside. They did not install it right. The supervisor was supposed to come back to look at it, but he never came. I was going to do the rest of my windows with Window World, but now I am not. I am not happy with the installation.
We were not explained any payment options other than half now and the remaining half later.
I have still not heard where my second replacement windows are from my first installation, and it has been almost 2 months.
I have had very good results with the first technician that came out and got me interested in the windows.