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GuildQuality surveys
Satisfaction
Of 22961 surveys sent, 10911 were responded to
Communication: Appt Setting
The Window World of PennOhio staff was courteous and professional when setting my initial sales appointment.
98%
Quality Of Materials
I am satisfied with the quality of materials used.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Sales Knowledge
The Window World of PennOhio salesperson was knowledgeable and helpful regarding my project.
97%
Clean & Safe
The job site is kept clean and safe.
96%
Salesperson Accessibility
[SALESPERSON] was accessible and responsive throughout the process.
95%
Installation Crew
The Window World of PennOhio installation crew was organized and professional.
95%
Communication: Installation Scheduling
The Window World of PennOhio staff was courteous and professional when scheduling my installation.
94%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Value
I received a fair value for my money.
93%
Likely To Recommend
I am likely to recommend Window World of PennOhio to a friend.
92%
Reviews 10081
Filter Reviews
Of 10911 respondents, 10081 left a review.
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Recent reviews
Dave D.
Joseph A.
Response
Window World of PennOhio Joseph A., thank you for your comprehensive review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that you had such a positive experience with our windows, doors, siding, and rain gutters. Your praise for our installation teams, especially the window and door crew, is greatly appreciated. We apologize for the long wait time for the siding installation and appreciate your patience. We're constantly working to improve our scheduling and capacity. Your satisfaction with the overall experience, despite the wait, means a lot to us. We're grateful for your business and your willingness to recommend us. Thank you for choosing Window World for your home improvement needs!
Joseph A.
Response
Window World of PennOhio Joseph A., thank you for your comprehensive review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that you had such a positive experience with our windows, doors, siding, and rain gutters. Your praise for our installation teams, especially the window and door crew, is greatly appreciated. We're glad our customer service quickly addressed your concerns. We apologize for the long wait for siding installation and appreciate your patience. Your recommendation means a lot to us, and we're honored to have earned your trust across five contracts. Thank you for choosing us for your home improvement needs, and we're delighted that the end result was worth it for you.
Megan E.
Response
Window World of PennOhio Thank you so much for your kind words and for taking the time to share your experience! We’re so happy to hear that everything—from scheduling to installation—went smoothly and professionally. It’s great to know our team made such a positive impression, especially our scheduling coordinator and the sales and install crews. We'll be sure to pass along your compliments—they’ll love hearing this!
We’re thrilled you’re happy with your new patio door, and we truly appreciate your trust in us. If you ever decide to move forward with that siding project in the future, we’ll be here and ready to help!
Joseph A.
Response
Window World of PennOhio Thank you so much for your incredibly detailed and thoughtful feedback! We're truly honored that you entrusted us with such a major project—windows, siding, doors, and rain gutters—what a transformation! It means a lot to hear that you’re happy with the final results and that our teams delivered the kind of quality and professionalism we strive for every day.
We also appreciate your patience with the siding timeline. You're absolutely right—we’ve been managing a high volume of projects and working hard to keep up without compromising on quality. That said, your feedback helps us continue improving, and we’ll be sure to pass it along to the team.
Jody S.
Response
Window World of PennOhio Thank you so much for taking the time to complete our survey—and for your kind words! We're thrilled to hear that you were pleased with your experience and that everything from the install crew to the scheduling process met your expectations. Finishing the job in half a day is something we’re proud of, and we’re glad it made a difference for you.
If you ever need us again in the future—whether it’s for doors, gutters, or anything else—we’d be happy to help. And if you have a moment, we’d be incredibly grateful if you could share your experience in a quick online review. It really helps others learn about what we do! You can leave a review here: [Insert review link]
Thanks again for choosing Window World of Youngstown!
Brad H.
Response
Window World of PennOhio Brad H., thank you for your positive feedback about Window World of PennOhio and Window World of Youngstown. We're thrilled that you were satisfied with the timeliness and quality of the installation. Your high scores for our salesperson and installation crew are greatly appreciated. We apologize for not calling to inform you about the crew's arrival and for missing the initial appointment. This falls short of our usual standards, and we'll work to improve our communication. We're glad you consider us for future projects and hope to exceed your expectations next time. Your feedback helps us enhance our service. Thank you for choosing Window World!
Jon D.
Response
Window World of PennOhio Jon D., thank you for your glowing review of Window World of PennOhio! We're thrilled that Andy provided such excellent service and that you had a positive experience with our installation crew. Your feedback on the consultation videos is invaluable. We'll certainly look into condensing them to make the process more comfortable and efficient. We appreciate your willingness to refer us and are committed to continuously improving our service. Thank you for choosing Window World of Youngstown for your home improvement needs!
Rachel H.
Response
Window World of PennOhio Rachel H., thank you for your glowing review of Window World of PennOhio! We're thrilled to hear how much you love your new windows and appreciate their modern look and functionality. It's wonderful that Niahl provided such excellent, pressure-free service, focusing on your specific needs. We're glad our installation crew was patient, thorough, and kept you well-informed throughout the process. We apologize for the missing interior wood frame and will address this promptly. Your satisfaction is our priority, and we're grateful for your recommendation. Thank you for choosing Window World of PennOhio for your home improvement needs!
Jennifer G.
Response
Window World of PennOhio Jennifer G., thank you for your outstanding review of Window World of PennOhio and Window World of Pittsburgh! We're thrilled that every aspect of your experience, from the initial appointment setting to the final walk-through, exceeded your expectations. Your high scores across all areas, including our sales team's professionalism and knowledge, as well as the installation crew's workmanship and communication, are truly appreciated. We're honored by your willingness to recommend us and grateful for your trust in our services. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future. Thank you for choosing Window World!
Richard B.
Response
Window World of PennOhio Richard B., thank you for your glowing review of Window World of PennOhio! We're thrilled that you found our entire process flawless, from communication to installation. Your satisfaction with our professionalism and workmanship means the world to us. We apologize for the oversight with the yard sign and will make sure to get one to you right away. We're grateful for your willingness to refer us and look forward to serving you again in the future. If there's anything else we can do to enhance your experience with Window World OV, please don't hesitate to let us know.
Jerry N.
Response
Window World of PennOhio Jerry N., thank you for your glowing review of Window World of PennOhio! We're thrilled that your experience with us was so positive, from the accurate estimate to the pleasant interactions with our team. Your satisfaction with our prompt response to your post-installation question truly makes us proud. We appreciate your recognition of our installation crew's friendliness and professionalism. It's wonderful to hear that you value our charitable efforts in the community and for the military. We're honored by your willingness to recommend us and look forward to serving you again in 2026 or 2027 for your future window replacements. Thank you for choosing Window World of Youngstown!
Michael P.
Response
Window World of PennOhio Michael P., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled that every aspect of your experience, from the initial appointment setting to the final walk-through, exceeded your expectations. Your high scores across the board, particularly for our sales team's professionalism and knowledge, as well as the installation crew's quality workmanship, are truly appreciated. We're honored by your willingness to recommend us and grateful for your trust in our services. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future. Thank you for choosing Window World!
Shirley R.
Response
Window World of PennOhio Shirley R., thank you for your glowing review of Window World of PennOhio! We're thrilled that your first window replacement experience was so positive. It's wonderful to hear that our crew's professionalism, courtesy, and excellent cleanup impressed you. We appreciate your kind words about our communication, sales team, and installation crew. Your satisfaction with the workmanship and the final walk-through means a lot to us. We're honored to have served both you and your son, and we look forward to helping you with your remaining four windows. Thank you for recognizing our team's efforts, especially in accommodating your needs. Your trust in Window World of Pittsburgh is truly appreciated!
Andrew M.
Gail N.
Response
Window World of PennOhio Thank you so much for taking the time to complete our survey and for sharing such thoughtful feedback. We’re thrilled to hear that you’ve had a great experience with us over multiple projects—windows, gutters, and siding—and that you're considering us again for your doors in the near future. We truly value your loyalty and trust.
We're especially glad to hear that you were pleased with the professionalism of our sales and installation teams. It's wonderful to know Harrison, Travis, and the rest of the crew made a positive impact and helped ensure everything met your expectations. We'll be sure to pass along your kind words to them!
Nicole E.
Barbara K.
Michael M.
Response
Window World of PennOhio Michael M., thank you for your glowing review of Window World of PennOhio and Window World of Detroit! We're thrilled to hear that our entire staff has consistently provided you with excellent service. Your feedback on our team's politeness, kindness, and knowledge is truly appreciated. We're delighted that you're planning to do more windows with us and are grateful for your willingness to refer others. Your satisfaction with every aspect of our service, from appointment setting to installation, means the world to us. We look forward to continuing to serve you with the same level of excellence in your future projects!
Jerry G.
Ron V.
Response
Window World of PennOhio Thank you so much for completing our survey and for your wonderful feedback! We are thrilled to hear that you had a 100% satisfactory experience with us. Your kind words about our team and the service provided mean a lot.
We’re especially pleased to hear that the communication, professionalism, and quality of work met your expectations. We strive to ensure a smooth process from start to finish, and it’s fantastic to know that you were satisfied with everything, from the appointment setting to the final walk-through.
Thank you for recommending our team, and we’re so glad to hear you had a positive experience with both our salesperson and the installation crew.
Rachel H.
Allen F.
Response
Window World of PennOhio Thank you for taking the time to complete our survey and for sharing both the positive and constructive feedback. We truly appreciate your kind words about the communication, salesperson professionalism, and scheduling. It’s great to know that those aspects of your experience met your expectations.
However, we are very sorry to hear about the issues you encountered with the installation crew. We understand how frustrating it must have been to deal with the mess left behind and the impact it had on your time. Please accept our sincerest apologies for the inconvenience caused.
We take your feedback seriously and will be addressing the cleanliness and quality of workmanship concerns with our installation team to ensure that this does not happen in the future. We want to make sure all of our customers receive a clean and professional installation experience, and we will work to improve in this area.
If there is anything further we can do to resolve this or if you’d like to discuss your experience in more detail, please feel free to reach out. We value your business and hope to have the opportunity to serve you better in the future.
Sara B.
Review
Good product good service
Response
Window World of PennOhio Thank you for your fantastic feedback about Window World of PennOhio and Window World of Youngstown! We're thrilled that you had a positive experience with our product, service, and team. It's wonderful to hear that Jason and his helper did a great job installing your new windows. We're especially pleased that you chose us again based on your previous experience with Jason. Your satisfaction with the finishing trim and professionalism is greatly appreciated. We're grateful for your willingness to refer us and for recognizing everyone you had contact with. Your loyalty means a lot to us, and we look forward to serving you again in the future if needed. Thank you for choosing Window World!
Adam H.
Sheryl F.
Response
Window World of PennOhio Thank you so much for sharing your wonderful feedback! We are absolutely thrilled to hear that your experience with Window World of Youngstown was so positive from start to finish. It’s fantastic to know that our team, from the sales staff to the installation crew, was able to meet and exceed your expectations. We truly appreciate your kind words about Steve, Scott, Gary, and Malcolm. We are also grateful for your recognition of our communication throughout the process. We strive to make every step as smooth and efficient as possible, and it’s great to know that our efforts to accommodate your scheduling needs were appreciated. We’re thrilled that you love your new windows and are considering future projects with us. When the time is right for your next window replacement, we’d be more than happy to assist you!
Robert M.
Response
Window World of PennOhio Thank you so much for your wonderful feedback! We are thrilled to hear that you are 100% satisfied with our work, and we truly appreciate your trust in us for all of your home improvement needs. We’re especially happy that the door installation met your expectations, and we’ll be sure to pass along your kind words to the team who worked on it — they will be thrilled to hear you were so pleased with their work.
We also appreciate your loyalty and are excited to be your go-to company for future projects. As for your question about a discount, we’d be happy to discuss any referral promotions we have available. Please reach out to us directly, and we’ll provide you with the details.
Thank you again for your feedback and your continued trust in us. We look forward to working with you again when you're ready for your next project!
Janie F.
Response
Window World of PennOhio Thank you so much for taking the time to share your detailed feedback! We are thrilled to hear that you are 100% satisfied with our work and that our team could meet your needs, especially with your special request regarding the trim. It’s great to know that the installation crew made you feel comfortable, and we're pleased that the work was completed efficiently and to your liking.
We really appreciate your comments about our team’s professionalism and the care they took to ensure everything was done properly. It’s wonderful to hear that your house looks beautiful, and we’re glad that we could make a positive impact!
Your feedback about saving the windows and your satisfaction with the overall process is invaluable. We also appreciate you recognizing the group leader for their efforts in keeping everything on track — we will be sure to pass on your kind words.
Rob A.
Response
Window World of PennOhio Thank you so much for taking the time to complete our survey. We are thrilled to hear that you are completely satisfied with our services! Your feedback is incredibly valuable to us, and we truly appreciate your positive comments regarding our team’s professionalism, communication, and quality of workmanship. It’s great to know that everything met your expectations, and we’re glad we could deliver the high-quality work you were hoping for.
We also appreciate your kind words about our installation crew and salesperson. Your acknowledgment of their efforts means a lot to us.
Barb M.
Brenda S.
Response
Window World of PennOhio Thank you so much for your outstanding feedback! We’re absolutely thrilled to hear that you are 100% satisfied with your experience. It’s wonderful to know that every aspect of our service—from communication with Don Dugan to the professionalism of our team—met or exceeded your expectations.
Paul M.
Review in Springdale, PA
I am very, very satisfied. I was very impressed with the whole process when dealing with Window World of Pittsburgh, from the sales and the planning to the installation and follow-up with the whole procedure.
Response
Window World of PennOhio Thank you so much for taking the time to share such detailed and positive feedback! We’re absolutely delighted to hear that your experience with Window World of Pittsburgh exceeded your expectations. It’s wonderful to know that the entire process, from sales to installation, was impressive to you.
We’re especially grateful for your kind words about our team’s professionalism, communication, and the quality of our work. It’s clear that our goal of treating each customer with respect and dignity resonated with you, and we’re so glad we could deliver on that promise. We also appreciate your sense of humor and your willingness to pitch in during the installation process—it’s great to know you felt comfortable with the crew and enjoyed the experience!
It’s also fantastic to hear that you are considering us for your future siding project. We look forward to the opportunity to work with you again and to providing the same level of service for your next home improvement.
We truly appreciate your trust in us, and your high praise means a lot to everyone at Window World of Pittsburgh. If you have any questions or need further assistance, don’t hesitate to reach out.
Susan N.
Response
Window World of PennOhio Thank you so much for sharing your wonderful feedback with us! We’re thrilled to hear that you had a 100% satisfactory experience with our team. It’s fantastic to know that every step of the process, from communication to installation, met your expectations.
We’re especially pleased to hear that you were satisfied with the professionalism of our salesperson and the entire installation crew. Your recognition of the crew’s excellence means a lot to us, and we’ll be sure to pass along your praise to them. It’s great to hear that they kept everything clean and neat, and that the final walk-through was efficient.
We truly appreciate your business and your recommendation of our team. Your support and kind words motivate us to continue providing top-notch service to all of our customers.
Should you have any future needs or questions, please don’t hesitate to reach out. Thank you again for choosing Window World, and we look forward to working with you again!
Leann M.
Review in Rocky River, OH
We just completed phase three of our window replacement on 3/14/25. The first two phases were completed to our satisfaction. Phase three completion truly exceeded our expectations!
The previous sales rep retired after phase two window replacement completion. This time, we had Dominic (Nick) Mlinar. Nick was outstanding! He is punctual, professional, totally stacked with technical and construction experience, responsive, and personable. Nick just didn't make the sale and drift into the background, he was engaged from start to finish and provided great peace of mind when it came time to finalize the logistics the week of the installation. Best sales rep - ever!
Phase three window replacement included: three double-hung windows, two sliding windows, and a sliding glass door. The install team (led by Andrew) was a virtual extension of Nick. Andrew and his team arrived early, worked efficiently, safely, professionally, and like a team of very well experienced surgeons. I wish I had taken a video of the sliding door installation. It was impressive and a clear indication of how well the team worked together while installing a massive and bulky sliding glass door. Tiffany rounded out the A-team with the installation juggling, attention to details, and reassurance that everything was in place for a flawless experience.
We cannot speak highly enough of the window quality, sales rep, install team, and technical support/logistics. Five-star rating for Window World!
Response
Window World of PennOhio Thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that phase three of your window replacement exceeded your expectations. It's wonderful to hear such high praise for Nick, Andrew, and Tiffany. Their dedication to professionalism, technical expertise, and teamwork truly embodies our commitment to excellence. We're especially pleased that the sliding door installation was so impressive. Your five-star rating means the world to us, and we're grateful for your continued trust through all three phases of your project. Thank you for recommending us and for being a valued customer. We look forward to serving you again in the future!
Robert C.
Mike L.
Response
Window World of PennOhio Thank you so much for taking the time to complete our survey and for providing such positive feedback. We're thrilled to hear that your experience with us was 100% satisfactory from start to finish. Your comments about the professionalism of our team, the quality of the installation, and our communication throughout the process are truly appreciated.
It's wonderful to know that the installation crew met your expectations, and that the final walk-through was to your satisfaction. We strive to ensure every part of the process is seamless, and your feedback reassures us that we're on the right track.
Thank you for your kind words and for recommending our services. We genuinely appreciate your business and look forward to working with you again in the future should you have any additional needs.
Tyra H.
Nancy M.
Window World is a wonderful company.
Response
Window World of PennOhio Nancy M., thank you for your wonderful review of Window World of PennOhio and Window World of Akron! We're thrilled that our team met your expectations with the doors and windows. It's fantastic to hear that you had a positive experience throughout the entire process, from appointment setting to installation. We truly appreciate your recognition of everyone involved in your project. Your satisfaction with our workmanship, cleanliness, and professionalism means a lot to us. We're excited about the possibility of assisting you with your patio door in the future. Thank you for your willingness to refer us and for considering us for future business. We're grateful for customers like you!
Sharon D.
Response
Window World of PennOhio Sharon D., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear that every aspect of your experience, from the initial appointment setting to the final walk-through, exceeded your expectations. Your high scores across the board for our sales team's professionalism, knowledge, and accessibility, as well as our installation crew's workmanship and communication, are truly appreciated. We're honored to have earned your recommendation and are grateful for your trust in our services. Thank you for choosing Window World for your home improvement needs. We look forward to serving you again in the future!
Tony D.
Response
Window World of PennOhio Thank you so much for taking the time to complete our survey and for sharing your detailed feedback. We are thrilled to hear that you were 100% satisfied with various aspects of our service, including communication, professionalism, and the quality of our installation crew. Your satisfaction is our top priority, and we truly appreciate your kind words.
Denise M.
Response
Window World of PennOhio Denise M., thank you for your glowing review of Window World of PennOhio and Window World OV! We're thrilled to hear you're very satisfied with every aspect of your experience, from our sales team's professionalism and knowledge to the installation crew's workmanship and communication. Your high scores across the board are truly appreciated. While you mentioned you might be done with future business, we hope you'll keep us in mind for any future needs. Your willingness to refer us means the world to us. Thank you for choosing Window World and for your wonderful feedback!
Briana P.
Response
Window World of PennOhio Thank you for taking the time to provide feedback on your recent experience with us. I’m glad to hear that overall, the installation went smoothly, and that our team provided good communication and professionalism throughout the process.
I do see that there were a few areas where we could have done better, and I truly appreciate your honest input. We are always looking to improve, so I’ll be sure to share your feedback with the team. If there’s anything specific that you feel could have been handled differently, please don’t hesitate to let us know—we want to ensure you're completely satisfied with your windows and the overall service.
Mike B.
Response
Window World of PennOhio Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with us was smooth and that you're satisfied with your new door. It's great to know that our team, from the salesperson to the installation crew, met your expectations and that everything was completed on time, even sooner than anticipated!
We truly appreciate your kind words about the professionalism and efficiency of our team. If you ever need anything in the future, don’t hesitate to reach out. We're here to help!
Review in Pittsburgh, PA
The whole experience was very good, This was not my first time having WW replace a window, so I was very pleased.
Response
Window World of PennOhio Thank you so much for your feedback! We're thrilled to hear that you are happy with your new windows and that the entire experience met your expectations. It's especially great to know that you are pleased with the work, our team’s professionalism, and the quality of service.
We also appreciate your continued trust in Window World, and it means a lot to us that you've had a positive experience with our products and team multiple times. We’re so glad the new window added to the appearance of your home!
John S.
Response
Window World of PennOhio John S., thank you for your glowing review of Window World of PennOhio! We're thrilled that Anthony Lombardi, Lucy, and our installation crew provided such exceptional service. Your satisfaction with our professionalism, efficiency, and workmanship means the world to us. We're glad we could contribute to your home's renovation and make the process smooth and pleasant. It's wonderful to hear that you're considering future projects with us. We appreciate your recognition of our team's efforts and look forward to serving you again. Thank you for choosing Window World OV for your home improvement needs!
Bob C.
Response
Window World of PennOhio Thank you for providing such valuable feedback about your experience with Window World. We appreciate the opportunity to serve you and are grateful for the kind words you shared regarding our salesperson, Jeff, and the installation team.
Corinne W.
Response
Window World of PennOhio Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had such a positive experience with Window World and that we were able to meet your expectations in professionalism, quality, and service.
We are especially pleased that our straightforward pricing and lack of high-pressure tactics stood out to you, as we always strive to make the decision-making process as easy and stress-free as possible for our customers. It's also wonderful to hear that the installation crew was able to work efficiently in cold weather, maintaining a comfortable temperature in your home. We truly appreciate your business and hope to have the opportunity to serve you again in the future when you’re ready for any additional projects. Please don’t hesitate to reach out if you have any questions or need assistance in the meantime.
GuildQuality
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