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GuildQuality surveys
Customer satisfaction
Of 22880 customers surveyed, 10877 responded
Communication: Appt Setting
The Window World of PennOhio staff was courteous and professional when setting my initial sales appointment.
98%
Quality Of Materials
I am satisfied with the quality of materials used.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Sales Knowledge
The Window World of PennOhio salesperson was knowledgeable and helpful regarding my project.
97%
Clean & Safe
The job site is kept clean and safe.
96%
Salesperson Accessibility
[SALESPERSON] was accessible and responsive throughout the process.
95%
Installation Crew
The Window World of PennOhio installation crew was organized and professional.
95%
Communication: Installation Scheduling
The Window World of PennOhio staff was courteous and professional when scheduling my installation.
94%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Value
I received a fair value for my money.
93%
Likely To Recommend
I am likely to recommend Window World of PennOhio to a friend.
92%
Reviews 10044
Filter Reviews
Of 10877 respondents, 10044 left a review.
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Recent reviews
Sheryl F.
Robert M.
Barb M.
Brenda S.
Response
Window World of PennOhio Thank you so much for your outstanding feedback! We’re absolutely thrilled to hear that you are 100% satisfied with your experience. It’s wonderful to know that every aspect of our service—from communication with Don Dugan to the professionalism of our team—met or exceeded your expectations.
Paul M.
Review in Springdale, PA
I am very, very satisfied. I was very impressed with the whole process when dealing with Window World of Pittsburgh, from the sales and the planning to the installation and follow-up with the whole procedure.
Response
Window World of PennOhio Thank you so much for taking the time to share such detailed and positive feedback! We’re absolutely delighted to hear that your experience with Window World of Pittsburgh exceeded your expectations. It’s wonderful to know that the entire process, from sales to installation, was impressive to you.
We’re especially grateful for your kind words about our team’s professionalism, communication, and the quality of our work. It’s clear that our goal of treating each customer with respect and dignity resonated with you, and we’re so glad we could deliver on that promise. We also appreciate your sense of humor and your willingness to pitch in during the installation process—it’s great to know you felt comfortable with the crew and enjoyed the experience!
It’s also fantastic to hear that you are considering us for your future siding project. We look forward to the opportunity to work with you again and to providing the same level of service for your next home improvement.
We truly appreciate your trust in us, and your high praise means a lot to everyone at Window World of Pittsburgh. If you have any questions or need further assistance, don’t hesitate to reach out.
Susan N.
Response
Window World of PennOhio Thank you so much for sharing your wonderful feedback with us! We’re thrilled to hear that you had a 100% satisfactory experience with our team. It’s fantastic to know that every step of the process, from communication to installation, met your expectations.
We’re especially pleased to hear that you were satisfied with the professionalism of our salesperson and the entire installation crew. Your recognition of the crew’s excellence means a lot to us, and we’ll be sure to pass along your praise to them. It’s great to hear that they kept everything clean and neat, and that the final walk-through was efficient.
We truly appreciate your business and your recommendation of our team. Your support and kind words motivate us to continue providing top-notch service to all of our customers.
Should you have any future needs or questions, please don’t hesitate to reach out. Thank you again for choosing Window World, and we look forward to working with you again!
Leann M.
Review in Rocky River, OH
We just completed phase three of our window replacement on 3/14/25. The first two phases were completed to our satisfaction. Phase three completion truly exceeded our expectations!
The previous sales rep retired after phase two window replacement completion. This time, we had Dominic (Nick) Mlinar. Nick was outstanding! He is punctual, professional, totally stacked with technical and construction experience, responsive, and personable. Nick just didn't make the sale and drift into the background, he was engaged from start to finish and provided great peace of mind when it came time to finalize the logistics the week of the installation. Best sales rep - ever!
Phase three window replacement included: three double-hung windows, two sliding windows, and a sliding glass door. The install team (led by Andrew) was a virtual extension of Nick. Andrew and his team arrived early, worked efficiently, safely, professionally, and like a team of very well experienced surgeons. I wish I had taken a video of the sliding door installation. It was impressive and a clear indication of how well the team worked together while installing a massive and bulky sliding glass door. Tiffany rounded out the A-team with the installation juggling, attention to details, and reassurance that everything was in place for a flawless experience.
We cannot speak highly enough of the window quality, sales rep, install team, and technical support/logistics. Five-star rating for Window World!
Response
Window World of PennOhio Thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that phase three of your window replacement exceeded your expectations. It's wonderful to hear such high praise for Nick, Andrew, and Tiffany. Their dedication to professionalism, technical expertise, and teamwork truly embodies our commitment to excellence. We're especially pleased that the sliding door installation was so impressive. Your five-star rating means the world to us, and we're grateful for your continued trust through all three phases of your project. Thank you for recommending us and for being a valued customer. We look forward to serving you again in the future!
Robert C.
Mike L.
Response
Window World of PennOhio Thank you so much for taking the time to complete our survey and for providing such positive feedback. We're thrilled to hear that your experience with us was 100% satisfactory from start to finish. Your comments about the professionalism of our team, the quality of the installation, and our communication throughout the process are truly appreciated.
It's wonderful to know that the installation crew met your expectations, and that the final walk-through was to your satisfaction. We strive to ensure every part of the process is seamless, and your feedback reassures us that we're on the right track.
Thank you for your kind words and for recommending our services. We genuinely appreciate your business and look forward to working with you again in the future should you have any additional needs.
Tyra H.
Nancy M.
Window World is a wonderful company.
Response
Window World of PennOhio Nancy M., thank you for your wonderful review of Window World of PennOhio and Window World of Akron! We're thrilled that our team met your expectations with the doors and windows. It's fantastic to hear that you had a positive experience throughout the entire process, from appointment setting to installation. We truly appreciate your recognition of everyone involved in your project. Your satisfaction with our workmanship, cleanliness, and professionalism means a lot to us. We're excited about the possibility of assisting you with your patio door in the future. Thank you for your willingness to refer us and for considering us for future business. We're grateful for customers like you!
Sharon D.
Response
Window World of PennOhio Sharon D., thank you for your glowing review of Window World of PennOhio and Window World of Youngstown! We're thrilled to hear that every aspect of your experience, from the initial appointment setting to the final walk-through, exceeded your expectations. Your high scores across the board for our sales team's professionalism, knowledge, and accessibility, as well as our installation crew's workmanship and communication, are truly appreciated. We're honored to have earned your recommendation and are grateful for your trust in our services. Thank you for choosing Window World for your home improvement needs. We look forward to serving you again in the future!
Tony D.
Response
Window World of PennOhio Thank you so much for taking the time to complete our survey and for sharing your detailed feedback. We are thrilled to hear that you were 100% satisfied with various aspects of our service, including communication, professionalism, and the quality of our installation crew. Your satisfaction is our top priority, and we truly appreciate your kind words.
Denise M.
Response
Window World of PennOhio Denise M., thank you for your glowing review of Window World of PennOhio and Window World OV! We're thrilled to hear you're very satisfied with every aspect of your experience, from our sales team's professionalism and knowledge to the installation crew's workmanship and communication. Your high scores across the board are truly appreciated. While you mentioned you might be done with future business, we hope you'll keep us in mind for any future needs. Your willingness to refer us means the world to us. Thank you for choosing Window World and for your wonderful feedback!
Briana P.
Response
Window World of PennOhio Thank you for taking the time to provide feedback on your recent experience with us. I’m glad to hear that overall, the installation went smoothly, and that our team provided good communication and professionalism throughout the process.
I do see that there were a few areas where we could have done better, and I truly appreciate your honest input. We are always looking to improve, so I’ll be sure to share your feedback with the team. If there’s anything specific that you feel could have been handled differently, please don’t hesitate to let us know—we want to ensure you're completely satisfied with your windows and the overall service.
Mike B.
Response
Window World of PennOhio Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with us was smooth and that you're satisfied with your new door. It's great to know that our team, from the salesperson to the installation crew, met your expectations and that everything was completed on time, even sooner than anticipated!
We truly appreciate your kind words about the professionalism and efficiency of our team. If you ever need anything in the future, don’t hesitate to reach out. We're here to help!
Review in Pittsburgh, PA
The whole experience was very good, This was not my first time having WW replace a window, so I was very pleased.
Response
Window World of PennOhio Thank you so much for your feedback! We're thrilled to hear that you are happy with your new windows and that the entire experience met your expectations. It's especially great to know that you are pleased with the work, our team’s professionalism, and the quality of service.
We also appreciate your continued trust in Window World, and it means a lot to us that you've had a positive experience with our products and team multiple times. We’re so glad the new window added to the appearance of your home!
John S.
Response
Window World of PennOhio John S., thank you for your glowing review of Window World of PennOhio! We're thrilled that Anthony Lombardi, Lucy, and our installation crew provided such exceptional service. Your satisfaction with our professionalism, efficiency, and workmanship means the world to us. We're glad we could contribute to your home's renovation and make the process smooth and pleasant. It's wonderful to hear that you're considering future projects with us. We appreciate your recognition of our team's efforts and look forward to serving you again. Thank you for choosing Window World OV for your home improvement needs!
Bob C.
Response
Window World of PennOhio Thank you for providing such valuable feedback about your experience with Window World. We appreciate the opportunity to serve you and are grateful for the kind words you shared regarding our salesperson, Jeff, and the installation team.
Corinne W.
Response
Window World of PennOhio Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had such a positive experience with Window World and that we were able to meet your expectations in professionalism, quality, and service.
We are especially pleased that our straightforward pricing and lack of high-pressure tactics stood out to you, as we always strive to make the decision-making process as easy and stress-free as possible for our customers. It's also wonderful to hear that the installation crew was able to work efficiently in cold weather, maintaining a comfortable temperature in your home. We truly appreciate your business and hope to have the opportunity to serve you again in the future when you’re ready for any additional projects. Please don’t hesitate to reach out if you have any questions or need assistance in the meantime.
Andrea R.
Response
Window World of PennOhio Thank you so much for taking the time to complete the survey and for sharing such positive feedback! We are thrilled to hear that you were completely satisfied with every aspect of your experience, from the communication to the installation crew and the quality of workmanship.
Betty R.
Mike T.
Steve W.
Response
Window World of PennOhio Thank you so much for completing the survey and for your kind words! We’re thrilled to hear that your experience with us was so positive and that everything went as planned. It’s especially wonderful to hear that Greg and the team were able to meet your expectations once again!
We truly appreciate your continued trust in us and are excited to hear you're considering a large front window soon
John A.
John A.
Response
Window World of PennOhio Thank you for taking the time to complete the survey and for sharing your positive experience with us! We're so glad to hear that you're pleased with the replacement windows and that you've had compliments on the installation. It's great to know that you continue to trust us with your window needs.
Nanette M.
Response
Window World of PennOhio Thank you so much for taking the time to complete the survey and share your wonderful feedback! We’re so glad to hear that everything went smoothly and exactly as promised throughout the process. We’re thrilled that you were satisfied with the communication, the professionalism of Larry and the team, and the quality of the windows. It’s also fantastic to know that you appreciated the personal touches, like knowing who would be arriving to install your windows and when they’d be there. We’re always happy to make our customers feel like part of the family!
Anita R.
Response
Window World of PennOhio Thank you so much for taking the time to provide such positive feedback! We're thrilled to hear that you had a smooth experience with us from start to finish, and that Lucille was able to answer all of your questions while being courteous and available throughout the process.
Your recommendation of Window World of Cleveland means the world to us! We're glad to know that you're happy with our team’s professionalism, quality of work, and communication. We will be sure to pass along your kind words to Lucille and the installation crew.
Allison P.
Response
Window World of PennOhio Thank you so much for taking the time to complete the survey and for sharing your kind words! We're thrilled to hear that everything went smoothly from the initial estimate to the final clean-up after installation. Your feedback about the communication, professionalism, and quality of work is greatly appreciated.
It's fantastic to know that you were satisfied with our team’s efforts, and we’ll be sure to pass along your positive comments to both your salesperson and the installation crew. Your recommendation means a lot to us!
Matthew C.
Response
Window World of PennOhio Thank you for taking the time to share your feedback with us! We're so glad to hear that you had such a positive experience throughout the process, from the initial appointment to the final walk-through. It's great to know that Dale was able to make your purchase decision easier and that you felt well-informed and supported.
We’re also thrilled that our pricing model stood out to you. We always strive to offer competitive and straightforward pricing, and it’s wonderful to hear that you appreciated it.
Your recommendation of both Dale and our installation crew means a lot to us, and we will be sure to pass along your kind words to everyone involved.
James D.
T B.
Response
Window World of PennOhio Thank you so much for taking the time to share your thoughts with us. We are thrilled to hear that you are 100% satisfied with the final product and the quality of the installation! We take great pride in our work, and it’s wonderful to know that we exceeded your expectations. We also appreciate your kind words about Michael, our salesperson, and the installation crew. We'll be sure to pass along your compliments to them. We’re especially pleased that the installation was “phenomenal” and that you found our team to be accommodating and communicative throughout the process.
Kathleen S.
Dwain N.
Laveda W.
Amber S.
Response
Window World of PennOhio Thank you so much for taking the time to complete the survey and for your kind words! We are thrilled to hear that your experience with Window World was so positive and that you were satisfied with every aspect of the process, from the appointment setting to the installation.
We are especially pleased to know that Dale Dermond made such a great impression during the consultation, and we’ll be sure to share your feedback with him. We’re also grateful to hear that you were happy with the professionalism and expertise of our installation crew.
It’s wonderful to know you would consider working with us again in the future, and we look forward to serving you again in two years. Your recommendation means the world to us!
Review
no
Karen C.
Response
Window World of PennOhio Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience working with us and that you’re happy with your new windows. We pride ourselves on professionalism, and it’s great to know that our team was able to meet your expectations for promptness, courtesy, and quality.
We also appreciate your trust in us and your kind words about the installation crew. If any future projects come up, even if nothing is planned right now, please don’t hesitate to reach out. We’d be happy to assist you again!
Lesli B.
Response
Window World of PennOhio Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you are 100% satisfied with your new picture window and the overall experience with our team. Your recognition of Evan's exceptional service means a lot to us, and we’ll be sure to pass on your praise to him.
We truly appreciate your trust in us and are excited to hear that you're considering future projects with us, such as your gutters and garage door. We look forward to working with you again when you're ready to move forward.
Review in Napoleon, OH
I'm giving them an eight rating even though they did a good job installing windows. I do not like that I am being harassed to leave a review.
Response
Window World of PennOhio Thank you for taking the time to share your feedback, and we’re glad to hear that you were happy with the window installation and the professionalism of our team. We’re especially grateful for your kind words about our salesperson and the transparency in pricing. We always aim to be straightforward and honest with our customers, and it’s great to know that approach resonated with you.
Ed H.
Penny W.
Response
Window World of PennOhio Thank you so much for taking the time to share your experience with us! We’re so glad to hear that you are enjoying your new windows and that Dale and our installation crew were able to assist you. It’s wonderful to know that you’ve had a positive experience with our team and the quality of our products.
Tyrone B.
Response
Window World of PennOhio Thank you so much for sharing your wonderful feedback! We are truly glad to hear that we could assist you during a difficult time, and we're honored that you chose Window World to help replace your window after the break-in. We understand how important it is to have prompt and reliable service, and we’re happy we could meet your needs where other companies couldn’t.
It’s also great to hear that Derek provided excellent service, and we’ll be sure to pass along your praise to him. We take pride in having a team that delivers not only quality work but also a positive customer experience.
Kathryn F.
Response
Window World of PennOhio Thank you so much for taking the time to complete our survey and for sharing your kind words. We are thrilled to hear that you were 100% satisfied with our service, from the communication with Mr. Dugar to the professionalism of our installation crew. Your feedback means the world to us!
It’s fantastic to know that the team met your expectations, and that you’re happy with the quality of the workmanship and the cleanliness of the installation. We truly appreciate your trust in us and your recommendation of our team to others in your neighborhood.
Kristin G.
Leonard L.
Sharon L.
Response
Window World of PennOhio Thank you for taking the time to complete our survey and providing us with valuable feedback. We are thrilled to hear that you were satisfied with the sales presentation, our response to your questions, and the timely installation.
Your comments about the professionalism of our salesperson and the quality of our installation crew are greatly appreciated. We're also pleased to know that the installation was completed on time as promised.
Paula B.
GuildQuality
Customer feedback report
