Quality, waiting time, finished product

Tech is coming out Monday. Window quality mismatched paint painted halfway up and then stops. Overspray ( looks like done with a spray can. Screens broken felt seal on bottom inside ripped and sitting in bottom of window. Worst quality I have ever seen. I didn't pay all that money for something thats is so unprofessionally done. Workmanship is unacceptable . I had them do my condo windows about a year 1/2 ago and the windows were very good quality. Not sure where they got these windows from. One window glass is scratched looks like inside . It seems that one window especially must have been used and altered by manufacturer and tried to pawn off on me.

Lead installer was very good at his job.

Window World did a superb job. They were very thorough, and it didn't take as long as we thought it would.

The installers were superb. But there was so much lack of communication with the sales person and the management. I received two calls asking me how the installation had gone when they hadn’t even been installed yet. Left me with the impression that no one knew what they were doing.

The installers we very skilled and had a process of old window removal to installing new one. They had 5 guys and they worked in unison to remove and install and removed all the debris and swept the interior. Such a great experience Window World!! I would definitely recommend them.

Every thing from the salesman visit to the installation was easy. Everyone was professional yet very friendly.
Would highly recommend window world and have.

Too many problems

We are repeat customers and have been very happy with both the quality of the installation and the quality of the windows themselves. There’s no reason to pay exorbitant prices through other window companies or big box stores. We’ve been very happy with window world.

On time with exactly what we ordered

This is the second house we have had Window World replace windows in. They have done a great job both times. We love the product and the service.

I had my doors installed before the installation team left. I noticed a chip. They were literally headed to the car after packing up. When I noticed this. They said to call their boss. I think his name was Doug. I did. I left a message and he never called me back. After spending nearly $10,000 on two doors I would have hoped for a call back.

Arrived on time, kept the house clean, professional

quality of windows and installation

Poor quality installation and refusal to correct.

I would recommend Window World because I liked the window.

I would recommend Window World because I love my windows.

Quality craftsmanship

Re: other comments

Great sales guy. Very happy with windows and crew from start to finish. Highly recommend.

Our initial consultation exceeded my expectations. Our salesperson was direct and to the point, which I appreciate as a customer. There were no "special discounts" or back-and-forth on price. He explained the process clearly and gave us reasonable timelines for manufacturing and installation. When the windows were ready, they came the next day to do the job. The installation was quick and easy. The whole process was painless. I would definitely use Window World again and recommend them.

Price was good. Process was seamless. Great windows!

Waited 8 weeks for windows and they came in 3/4 of an inch too large. Could not be installed. Had to reorder. Waited another 4 weeks for replacement windows.. Beautiful new front door installed and the handle hardware wasn't straight. You could see the handle was crooked and also confirmed with a level. Man came to finish windows and front door and said he could not install front door molding as he did not have a nail gun required to install molding. Called supervisor and he said molding should be installed using caulk and he would send out another tech the next day. Said I would be called in the morning with ETA for worker. Never received that call. Called supervisor in afternoon asking about service arrival time. He said he got messages mixed up with tech and each of them thought the other was going to call me. Neither called me. Service tech arrived 5:45 pm which meant I spent the entire day waiting for WW to arrive. Tech installed door molding using (yup) a nail gun. This after Supervisor told me molding would be installed using caulk. I spent an awful lot of time waiting for WW product and service appointments throughout this entire process. I was given a $500 credit on my windows for the delay, and I do appreciate that. Thought the compensation could have been more.

This the second home I've replaced the windows. I appreciate the quality and customer service of this company.

The installers were meticulous, went out of their way to explain things, and were as accommodating as possible. They explained things that the salesman never did. If I could give 10 stars I would!

This is the second house where I have used Window World. This time it has been very frustrating working with the personnel.

finish up after completion, in order indivauls can get their things back in order. 2weeks to put in a few screw caps, is entirely too long to be torn up, after inspection has been completed. Balance is due on completion, so in reality, balance should not have been paid until COMPLETION and I won't make that mistake again.

Install team was fine but the product used to cover window screw holes are complete shit. They were falling off right after installers left. That is just a ridiculous way to finish out an otherwise fine job.

Their pricing was affordable. Their service was great, and the product is beautiful. The crew did a great efficient job.

The original salesman was quick and to the point, he did not make a show about the windows and put on a performance like some other companies do. I appreciate how he gave me all the facts I needed to know but didn’t try to convince me to do anything the day of. He was very informative and answered all questions I had. Additionally, the installers worked very hard to install the windows and took the time to demonstrate to me that all eight were working properly before signing the completion form.

They always do a great job. They're on time, clean up after themselves and professional yet friendly.

Window World did a great job.

The job completed was extremely challenging. I was informed that it is standard for the company to use products and materials that are sub par, to a degree and Window World accessed my credit card account for a payment without my authorization.

Job did not take long completed the same day and cleaned up everything.

Sales Rep Matthew was very knowledgeable and patient. Very competitive pricing. Top quality products.
Field supervisor David kept us informed and was responsive to any questions.
Professional, courteous and efficient installation crew
The Window World team made the entire window buying process a pleasant experience.

Ordered in September Door was finally installed on Valentines Day. This was the 3rd installation attempt. First door was too tall and couldn't be cut down due to window. Second attempt - factory sent entirely wrong door (had NO window). Hoped having to wait a 3rd time it would be expedited but apparently not...still waited weeks. Really not happy.

Our first round of windows went well(6 windows). Then we ordered the remainder of them. This is where things got weird. 3 of them were the wrong size. This mistake happened a total of 3 times and on the 4th trip out, they brought 1 incorrect window. Apparently it wS in the warehouse and someone did deliver it. I will say they did a very nice job of installing and they did make it up to me on the pricing.

Firstly, the delays were unbelievably long. The communication and attention to detail was poor. The windows were installed but then the inspector came and none of the documents needed were available. The color we ordered was not what we were shown. Our salesperson was rude and did not check on the project at all, all he wanted was the sale. The only person that really made any effort was David, the manager. He actually listened and understood the problems we had. Overall the experience was poor but because the install team did a good job, the David worked with us and the windows are nice and the price was better than some of the competitors, I would recommend them.

We recently had 17 windows and 3 sliding doors installed by Window World of Tampa, and overall, we're extremely satisfied with our experience. Windows look and operate great. Here's a breakdown of the pros and cons:

Pros:

Best Price: We received bids from five different companies, and Window World of Tampa offered the best price by far.

Quality Products: We chose Simonton hurricane windows and got a great deal on hurricane sliding doors.

Excellent Salesperson: Our interaction with Michael, the salesperson, was outstanding. He was knowledgeable, patient, and made the entire process smooth.

Efficient Installation: The installation team completed the job in just one day, which was impressive given the number of windows and doors.

Cons:

Rebate Delay: We haven't received our $1,200 rebate yet, which is a bit disappointing.

Order Finalization: Window World wasn't very quick in providing a finalized order, causing some initial delays.

Installation Time: It took 10 weeks from placing the order to the actual installation, which was longer than we anticipated.

Clean-Up: The team left some broken glass shards and other small garbage around the worksite, which could have been handled better.

Overall, despite a few minor issues, we're thrilled with the new windows and doors and would definitely recommend Window World of Tampa to others.

Absolutely the worst customer service. It's been 4 months and I still have not received my rebate. I have spoken to, emailed, texted, and all they do is transfer me or say someone will call.

From start to finish, everyone was professional, efficient, and did exactly what they promised. My windows are perfect. It was refreshing working with a company that still believes in customer service.

Quality construction, product was exactly what salesman showed us. Installation team worked non stop to complete the install

We've been using Window World as we've moved around the country. We had great service with the team here a minor hiccup with our installation team this last go around however, I have confidence they will use our feedback to improve other customer experiences going forward.

Very professional, knowledgeable, quality workmanship, work completed in timely manner.

They have a poor communication.

Job is still not finished. There was a problem with final and was told a manager would contact me. No one has.

Salesman and installation was great but everything fell apart after when I needed assistance with grant paperwork and the rebate I never received.

Husband and wife team were delightful and very hard working.

Used them once already and had them come to do bathroom windows! Everyone was awesome. My electric bill is better because of their windows. No drafts any more.

The workers were efficient, quick, professional and cleaned up well after the completed project.