Everything was very professional from the sales person, Brett, to follow ups before, during, and after installation. The installers did a great job. They were very efficient. Cleaned up everything before the left. Love my new windows!

Excellent in all categories. Sales Rep and installation crew were terrific!!!!!

The initial inspection was very informative and the sales rep was great; did not feel pressured to purchase or decide anything at that time. The initial installation was timely and great. The only negative in this process was the inspection period. The windows failed the initial inspection due to a minor issue of some missing fasteners. People make mistakes, not a big deal. But the communication and coordination after the initial failed inspection (or lack thereof) was incredibly frustrating. No one was calling to update us on when re-inspections would be scheduled, and I had to constantly do the leg work to make sure the inspectors comments were addressed and re-inspections were scheduled. Ultimately, that's the least important item of the process, whereas product quality and price are, which were both positives.

Professional operation, competitive pricing and service during the entire project.

I was satisfied.

I was pleased with the service. Everyone was very professional, especially the installer, who was also my salesman, and he was very kind. I was happy with everything.

Pleasant experience they did exactly as they said they would do, no issues.

Excellent service and installation at all levels!

The pricing and job being completed to my satisfaction.

I am not happy at all with the poor quality installation process. I have so many problems. I have a water leak with the windows.

The Window World of Tampa salesperson who came to the house was great. The installers were great. The installers amazingly kept everything clean and cleaned the floor better than it was when they arrived.

They have good quality windows. They were a little bit pricey, but good overall.

Window World offers great products and high quality installation

The quality, I don't have an issue with, the installation is to be desired.

I purchased the flex window protection product. It was easy to put up and helped a lot during the hurricanes this year.

Michael Bronk -very professionally done

Extremely satisfied

The installers with Window World of Tampa were excellent.

Please call and I can provide detail

The initial work when they put in the windows did not pass the inspection from the city, which caused them having to come back. The improper work and the delay in coming to fix it the second time is why I did not give Window World of Tampa a 5.

Very reasonable prices with a quality product!

We were very pleased with the professionalism and the quality of work that the installers did with our windows. Great communication from beginning to end. Very respectful of our home and the cleanup was great. Would definitely recommend this company.

The initial interaction with the Salesperson (Brett) was good and he was very knowledgeable about the product. So much so that I asked him to also quote on windows at my partner's house. He explained the replacement would take about 6-8 weeks, which was reasonable. In about 6 weeks I was contacted by WW for the installation. The installer came out, looked at the job and said he couldn't do it as he did not have all of the materials. I was contacted a couple of weeks later by WW that installers were coming and also advised of the supervisor's name by email. Supervisor came to house early in the installation and left. Installers were messy and not very respectful of my property - for example, putting tools directly on my dining room table, and one of the workman used the toilet for #2 without asking. I worked from home that day, and later in the day I checked to see how the installation of 2 windows and 1 door was progressing. They had installed the door in the wrong direction, scratched the glass, gouged out a floorboard, and left a hole in the ceiling and floor. One window was installed well, and the other had been very poorly sealed with gaps in the sealing. I explained that the door was installed incorrectly. The installer said it would be a lot of work to change it and they didn't have time because it was getting late. I called the supervisor but it was after 630pm and didn't get a response. The installer asked me to sign the paperwork and state that on it that there was an issue, which I did. They did not clean up. The following day I contacted WW and told the supervisor of the issues. He told me to pay and they would fix the problems. I was later contacted by WW head office and told to pay for the remainder of the installation. I said I would pay when the job was complete. A few days later the original installers came out and reversed the door so that it operated in the correct direction. They did not clean up.

I was contacted by the "Branch Manager" (Dave) who actually came out to look at the quality of the work and issues. He stated they would address all of the remaining issues which required stuccoing and replacement of the scratched door. A couple of weeks later after a couple of missed appointments the stucco guys showed up and did an excellent job around the window that had been sealed poorly and sealed the ceiling and floor.

Another couple of weeks later, an appointment was made for the replacement of the scratched door. Much to my surprise, the original installers showed up, and the same supervisor's name was emailed to me. I texted Dave because I thought it was poor that they sent the same installers they had originally made the errors. He texted back, saying they had done nothing wrong. They installed the new glass for the door, which was also scratched (but not as bad - I didn't care anymore), and asked me to sign the completion documents, which I did as the door appeared fine. They did not install the capping, which I was told was the last step in the process. They did not clean up.

After the installers had left, I operated the door and found that when it was locked, if I pulled it back slightly, there was a gap in the door closing (not something you would normally test for). I immediately called Dave and alerted him to the problem, and he was rude! He YELLED at me, would not listen, and told me I was frustrating, and wondered why I'd signed the documents. I had been told to by the installers to sign and state the issue with completion. I don't know their internal process. Finally he stated he would send someone to fix the remaining issues the following morning. The following morning a great technician showed up who quickly fixed the gap issue (something overlooked by the installers) and we plugged and capped the doors and windows.

I do understand the whole issue was frustrating for all BUT it started and ended with the poor customer service and installation job provided by WW. Ths whole event took about 4 months to complete. I will tell everyone I know not to use WW.

No one has calls back after 5 different attempts to speak with job supervisor who have never even seen the job.

Window World representatives were professional and courteous from beginning to end. I felt confident that I was buying a high quality product. They were always available to answer questions.

The sales associate promised me the install would be within 3 weeks and as it turns out it was 8 weeks .

They are very thorough and clean. I expected to have a big mess and there wasn't one. It was very clean as they went from room to room.

2nd home I had all windows replaced - do not be afraid of their lower price. They do a great job!

I have looked at other companies and was quoted prices that were twice the price quoted by Window World and the sales person at the other company did not provide the nexessary info required by our HOA.

Installation went smoothly, finished product looks and works beautifully.

Very professional salespeople and installers and office staff. Very competitive pricing. Installers went above and beyond to help prepare our home on the day of install when we had an injury and couldn't complete preparations. They worked around us and our young kids to ensure kids weren't too disrupted. They also made an excellent referral for another professional we needed.

I have used Window World personally for seven houses. I have recommended them to numerous people, including my sister-in-law who also used Window World for her new windows. I am highly likely to recommend them to everyone I know in the future.

I like the quality of the product.

Yes! I have already recommended to my next door neighbor and to a lady at church

Window world installers were great. They finished the work within a day. They arrived early and started the wirk on time.

Work was done on time, I was called before every appointment, customer service called several times to check on how the job was progressing. Every tech was on time and all were professional

Very impressed with how smooth the process was and the salesman kept me informed throughout and helped me immensely.

The people I felt with were knowledgeable and explained the process

Very nice and professional

Window World was highly recommended by a friend and they didn't disappoint!

Great to deal with!

Very satisfied with WW

The product was delivered as promised within the timeframe I was promised. The installation was scheduled shortly after. We are happy with the product and the installation.

very affordable compared to other name brand window companies

Excellent experience. Our salesperson was great. Explained everything throughly and was also impressed with the installer who took the job very serious. Hardworking team.

Great windows at a reasonable price and responsive customer service.

Yes . I will .

We are extremely happy with window world

Excellent service. Good price. Nice people.

The installation crew changed my mind. Previously the lack of communication and updates caused disappointment and me cancelling. I reconsidered and am happy I reengaged.