About this company
Window World of Western Massachusetts
Window World of Western Massachusetts is a replacement window company, specializes in replacement windows, doors & vinyl siding in the Westfield, Hampden, Springfield, and Franklin MA surrounding areas.
Types of work
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Customer satisfaction
Of 2254 customers surveyed, 1147 respondedReviews 1080
Of 1147 respondents, 1080 left a reviewRecent reviews
Diane R.
Amazing professionalism. Prompt communication and true to their word. Affordable and easy financing.
James P.
I will tell anyone who asks to use WindowWorld and proudly display the sign in my front yard!
Gene G.
I will recommend Window World in the future. I also have other projects that W/W might be interested in when the time comes.
Gary L.
From start to finish we were treated courteously and professionally. Great crew. quality products. professional installation. Overall great experience.
Review in West Springfield, MA
They were very professional.
Review
They did a good job.
Additional comments
Recognized Excellence
Recognized Excellence - There is not one person in particular to recognize, they were all excellent.
Areas For Improvement
Areas For Improvement - They did not fall short, it was done as expected.
Areas Of Satisfaction
Areas Of Satisfaction - They met all my expectations.
Keith C.
We were very impressed with their professionalism, speed, explanation of how everything worked, and the follow-up afterward.
Additional comments
Clean
Clean - The job site was very clean, like they hadn't even been here.
Recognized Excellence
Recognized Excellence - I would like to recognize the entire team and the sales representatives.
Areas For Improvement
Areas For Improvement - They didn't fall short in any area.
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied in all areas.
Additional Comments
Additional Comments - I would recommend you to anyone that needs any replacement windows.
Review
Additional comments
Types of work
Types of work - Window replacement
Areas Of Satisfaction
Areas Of Satisfaction - They exceeded all my expectations.
Review in Springfield, MA
Additional comments
Areas For Improvement
Areas For Improvement - They didn't fall short in any area.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with everything.
Recognized Excellence
Recognized Excellence - I would like to recognize everyone.
Gail A.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - good communication
Review
Additional comments
Recognized Excellence
Recognized Excellence - Grace Drost, Clayton Bowser
Review in Easthampton, MA
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They met or exceeded my expectations, as they were very responsive and courteous.
Recognized Excellence
Recognized Excellence - I would like to recognize the whole team.
Review in Holyoke, MA
Additional comments
Quality Of Materials
Quality Of Materials - Great work and craftsmanship
Areas For Improvement
Areas For Improvement - None
Areas Of Satisfaction
Areas Of Satisfaction - Everything
Recognized Excellence
Recognized Excellence - Dorota Bak
Additional Comments
Additional Comments - Great overall
Lisa S.
Additional comments
Quality Of Materials
Quality Of Materials - Quality of product is as expected
Review in Greenfield, MA
They were very good at their job, and they left everything clean. They were very friendly and very respectful.
Robert D.
Additional comments
Recognized Excellence
Recognized Excellence - Justin/Jordan& Brandon and there crews where professional ,courteous and did a remarkable job
Cassidy B.
This is a company but it's really clear that the strength of this company are the employees they train and hire. They are invested, professional, polite, and invested in doing quality work and helping people.
MaryAnn H.
Salesman was very prompt when first contacted, explained what could be done thoroughly, and followed through during the install. The workmanship and material provided is top notch quality. Also customer service answered my questions immediately, as well as being very pleasant and courteous. Definitely recommend Window World.
Neige W.
Efficient and professional team.
Edward Z.
I would have rated this question a 4 but due to the cost I am making it a 3
Jennifer S.
Window World did an excellent job. Was able to come earlier than originally scheduled and was done in a day.
John S.
They were professional, efficient, and were respectful of our property.
Barbara M.
Window World completed several home projects for us: roofing, windows, siding, and gutters. The work crews were professional, knowledgeable, hard working and just awesome. We are very pleased with all the work done. I would definitely recommend Window World for your home improvement projects!
Elizabeth F.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The crew Cameron and Justin were excellent. Very helpful
Beth L.
They were very pleasant and professional. They paid attention to detail. I had no problems. I referred them to friends and my son. They are great people, and I highly recommend them.
Additional comments
Recognized Excellence
Recognized Excellence - I liked them all. I would like to give a special shout out to Jordan, the foreman. He made sure things were on track and done accordingly. He did a great job.
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Customer feedback report
