My roofing experience was a rollercoaster ride that ultimately ended on a positive note thanks to the dedication of the owners. While the initial work on my roof was far from satisfactory, the owners of the roofing company demonstrated exceptional commitment by going above and beyond to rectify the situation.The initial phase of the project left much to be desired. The work crew assigned to my roof seemed unprofessional and lacked the necessary skills to complete the job correctly. Their work was sloppy, and it was evident that they did not take pride in their craftsmanship. This initial experience was frustrating and left me with a sinking feeling that I had made a poor choice in selecting this company.However, my opinion of the company dramatically shifted when I brought these concerns to the attention of the owners. To my surprise, they took my dissatisfaction seriously and were genuinely apologetic for the subpar workmanship. They assured me that they were committed to making things right.True to their word, the owners took swift action to remedy the situation. They promptly sent a different crew to assess and fix the issues. This new team was professional, skilled, and meticulous in their work. They rectified the mistakes made by the initial crew and went the extra mile to ensure that the final result met the highest standards of quality.Throughout the process of fixing my roof, the owners maintained open lines of communication with me, ensuring that I was informed every step of the way. Their dedication and willingness to correct their mistake left a lasting impression on me.In the end, despite the rocky start, my roofing experience turned out to be a positive one, thanks to the owners' commitment to customer satisfaction. While the initial crew's unprofessionalism was disappointing, the owners' willingness to make amends and deliver a high-quality final product demonstrated their integrity and dedication to their customers. I am now content with the work done on my roof and appreciate the effort and care put in by the owners to ensure my satisfaction.
I don't know if the new roof is effective since I have had no rain since the installation. However, I believe Yuras Roofing to be a very reputable company and they will stand by. their workmanship and make any necessary adjustments in the future. Unlike many roofing companies, Yuras Roofing has been in business for many years and far exceed the average 5 years most roofing companies are in business. Every aspect of my roofing job was handled in an extremely professional manner. Kevin always answers my calls and responds in a very caring and knowledgeable manner.
Yuras Roofing Company went above and beyond with problems from our old roof.