Comments
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.- Most helpful
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Comment
Atlanta, GA on
Nov 16, 2010
We have not moved in yet, so some of the questions can't be answered. We really have had a great experience!
Comment on "Excellence/Room For Improvement"
Atlanta, GA on
Jul 16, 2010
Everyone has been fabulous so far....Suzanne, David, Dave and Frank!
Comment
Atlanta, GA on
Jul 16, 2010
We are incredibly peased with how the project is going. Thanks for all the hard work!
Comment on "Excellence/Room For Improvement"
Atlanta, GA on
Jun 28, 2010
Suzanne has been amazing. She is really invested in our project and it shows. We are building a much better house because of her.Frank is very committed to his business and our project and it gives us a lot of confidence that things will be done right.
Comment on "Green Question"
Atlanta, GA on
Jun 28, 2010
We value this piece immensely. Frank's knowledge of these matters was extremely useful in the sales process and one of the major factors on which we made our decision. It makes us feel very good about the house we are building, esp for our children,
Comment on "Sales To Construction"
Atlanta, GA on
Jun 28, 2010
I think our situation may be a but unique given timing and transition back to design/build, but we are happy with the outcome!
Comment on "Recommend Builder"
Atlanta, GA on
Jun 28, 2010
without a doubt. and would highly recommend the design/build combination.
Comment on "Clean & Safe"
Atlanta, GA on
Jun 28, 2010
Looks great now. I appreciate Frank raising this as an issue as this is something where we would be unable to judge the standard
Comment on "Area Of Satisfaction"
Atlanta, GA on
Jun 21, 2010
Wickstead always kept following-up until we were satisfied. This is one of the areas where I was very impressed.
Comment
Atlanta, GA on
Mar 24, 2010
While there have been minor hiccups in communication related to the transition between design and construction, Wickstead has consistently for the most part made things right and the property is looking great.Based on the work so far, we would not hesitate to recommend Wickstead.
Comment on "Current Referrals"
Atlanta, GA on
Mar 16, 2010
I have already recommended Wickstead to our financial advisor and have provided contact information.
Comment on "Area Of Satisfaction"
Atlanta, GA on
Mar 16, 2010
Wickstead has been very clear that they want to meet our expectations and everyone has made a great effort to do anything it takes to satisfy us. The subcontractors (particularly stone and painting) have been excellent, and everyone on the project has been engaged and helpful, and all are easy to deal...
Comment on "Condition of Home"
Atlanta, GA on
Mar 16, 2010
We remained in the home during the renovation, and it is not quite complete. However, Wickstead has created minimal disruption during the process.
Comment on "Area Of Satisfaction"
Atlanta, GA on
Dec 01, 2009
The professionalism, communication, compassion, and attention to the final product are superb. David Cloak is a kind person in addition to being technically competent and creative in problem solving. He genuinely takes ownership of our project. I would not go into another project without he and Frank.Frank...
Comment on "Area Of Satisfaction"
Atlanta, GA on
Nov 30, 2009
The timeframe was exactly what they said it woulod be, also there were no surprises, everything was exactly as they said it would be. I have worked with contractors before and we usually laughed about " contractor time" which is far longer than real time. no so with Wickstead.
Comment on "Area For Improvement"
Atlanta, GA on
Nov 28, 2009
None, we are 100% satisfied
Comment on "Area Of Satisfaction"
Atlanta, GA on
Nov 28, 2009
We renovated a pre-1900 home. Many surprises awaited us, and in every case a creative and architecturally accurate solution was found.
Comment on "Project Manager"
Atlanta, GA on
Nov 28, 2009
David was not our project manager, but we were very happy with ours, Steve Warren.
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8/07/18
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