Most helpful reviews
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Review by T.A.S.
Meadville, PA, on Jan 05, 2017
There were a few issues that Universal corrected. This took a long time. I fixed many items myself (nail holes - drywall cracks - sidewalk issue - two interior vents fixed - painting). There was a driveway cement border that was to be put in where Universal had a dumpster and portable toilet. They promised...
Review by William M.
Hermitage, PA, on Dec 25, 2016
Worst customer care service in the world. Poor quality workmanship and no support at all from universal. The company hasn't even responded or replied to my calls or requests for repairs. Contractors do sloppy work with no regard for the quality of the finished product. How do you get paint out of all the carpets and tiles?
Review by Jannette G.
meadville, PA, on Sep 04, 2016
get you to buy really great. but do not take care of you afterwards with warrenty never get back to you. do not take care of you.. Day moved in said window bad. nearly 2 years never been back. taken care cracks etc in walls anything no one ever calls still waiting for HA 2 Year warrenty. things to...
Review by Malcom S.
Hermitage , PA, on Aug 06, 2015
The personnel that we have encountered at Universal Development has been very kind, knowledgeable and good to work with.
Review by David T.
Hermitage, PA, on Jul 08, 2015
I have E-mailed problems we are having as far as cracks in asphalt on patio, in house etc. Response was next to none and when I finally did get a response they stated they would get back with us and never did.Do we have to wait the two years before things are fixed? The items I sent in were minor things....
Review by Joseph T.
Meadville, PA, on Jun 13, 2015
If some of the work they promised to be done would be done, my response would change. As of right now, I am completely disillusioned.
Review by Malcom S.
Hermitage , PA, on Feb 02, 2015
We are very pleased with everything so far. The manager has been nothing but helpful and we have not wanted for anything.
Review by D.A.M.
Hermitage, PA, on Jan 03, 2015
I would like them to be more responsive as far as warranty problems.
Review by Paul S.
Hermitage, PA, on Dec 30, 2014
There is no attention given to details inside.
Review by Curtis B.
Hermitage, PA, on Dec 17, 2014
Universal Development is great. The salesperson was nothing short of fantastic. We lived in Beaver County and looked at Universal and Freedom Crossing. She sent us up here to take a look and we liked what we saw. The transition was nice and this area at Hermitage is great. This is all thanks to Kris....
Review by T.A.S.
Meadville, PA, on Nov 27, 2014
This is a very nice community. The contractors and sub contractors seemed very skilled. The universal reps - Vicki- Bob - Brian and Lisa are good at their jobs. We spent a lot of time with Vicki. She was always willing to talk and answer questions.
Review by J.A.A.
Freedom, PA, on Jan 04, 2013
My experience with Universal Development was a very good and favorable experience. The people were experts in their fields, and all of them were excellent at their jobs. The workmanship was very good. I think I'll be really happy here.
Review by M.M.R.
Freedom, PA, on Dec 21, 2012
Universal Development are champions in the field of construction, quality craftsmanship and salesmanship. We are delighted with their service and very pleased to be a part of their new community. M.M.R.
Review by M.M.R.
Freedom, PA, on Dec 19, 2012
Universal Development are champions in the fields of quality construction and salesmanship. The design of the homes, the setting, the communities, everything about Universal is superior.
Review by D.C.A.
Hermitage, PA, on Aug 24, 2012
They were very easy to deal with, and Kris, from the time we were first interested, she was attentive and followed up. We had a time frame we were working with. We had to have them finish the condo within a time frame which they did well with. I was well pleased.
Review by D.C.A.
Hermitage, PA, on Aug 01, 2012
Everything they said they would do, they did. We were working in a tight time from because I was selling my home. So I had to have it finished in time so we could get out of the house and in to the new one. They were nice to work with, and they did everything possible finish in the timeframe promised.
Review by John H.
Freedom, PA, on Jul 10, 2012
One of the reasons I chose Universal Development at Freedom Crossing was because they were willing to work with me on how I wanted the interior of the house laid out. Other developers had the attitude of "I don't know that the builder could do that." Universal Development took the stance, "Yes, we can...
Review by J.A.L.
Hermitage, PA, on May 07, 2012
It was a terrific experience. Everyone was so helpful in picking and choosing options for our home. Universal Development has an excellent staff. Kris Reese is fantastic and always available.
Review by J.A.M.
Freedom, PA, on Dec 22, 2011
Universal Development made the decision process and selection of our retirement condo a delight. Their team was very easy to work with by being knowledgeable and attentive to our needs. We are very satisfied with our decision and look forward to enjoying our retirement condo.
Recent activity
11/08/17
Universal Development received feedback from a customer in Hermitage , PA.
7/21/17
Universal Development received feedback from a customer in Hermitage , PA.
4/17/17
Universal Development received feedback from a customer in Hermitage , PA.
3/06/17
Universal Development received feedback from a customer in Hermitage, PA.
2/27/17
Universal Development received feedback from a customer in Hermitage , PA.
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