The entire process has been easy; I should have done this years sooner!
It would've been better if it wasn't for the poor customer service. I have been waiting since August to get a resolution on the windows and doors installed.
Everyone should try Window Nation. They are the best, everything was perfect.
Overall, a positive experience but the pricing was suspect. I was charged the same price for a 27 1/4 W X 70 H window as a 54 1/2 W X 82 3/4 H window. Clearly the cost was not the same but I wanted to keep the look of the windows that were being replaced.
I loved it. From the start of the installation to the end of it, from Chris working with us with the windows, reviewing everything, and going over everything with us to the installation process, everyone was so professional. It just looks amazing.
The doors and windows are nice. Of course they should be, because that is what I paid for. However, the ancillary items such as door handles and door screens are subpar. Not much explanation about these aspects. Also, all Window Nation personnel are very hands off after they receive your money. They do not even provide a real itemized invoice for you project/work order. This does not make you feel like you are a valued cash customer or that you even remotely got your money's worth.
Very conflicted feelings about this.
-rep spent 3 1/2 hours at our home.
-rep used "scroll past and sign" when reviewing the actual contract. This became an issue during installation when our custom blinds no longer fit properly and when alerted the reply was "sorry for the inconvenience." These items were several thousand dollars when purchased many years ago.
-window measurements were "close". Not sure what the variance factors are but not 1 window is set on center. We will talk about this in 13.
Window Nation assigned two teams to our project involving 30+ windows to complete the job by 5pm the same day. They arrived and immediately started window removal and install. They were remarkably focused on efficiency but were meticulous with caulk application, fitting, etc. They were respectful of our home and consciously minimized all debris.
Service was good, but I didn't like the sales tactic that they did. He gave me a really high price, and the price I ended up with was really a lot lower than that. I am not happy with them.
Excellent professional service from sales visit to measurement to installation of 10 high quality windows! Tmely, knowledgeable and courteous.
This was our third project with WN. They always do great work and always recommend them to neighbors.
This is the second time we have used Window Nation and we could not be happier!
I was extremely pleased with how well they were. They were here on time. The gentlemen were both very nice and respectful. They did an excellent job and stayed busy the whole time. It's a wonderful company and I am extremely pleased with my outcome.
I recommend window nation for customer service, quality of the product, and quality of the installation
Don't work with these guys- if things don't go perfectly smoothly with your initial order they are HORRIBLE at problem-solving and their customer service is non-existent. We're pretty easy going people and this was our worst customer experience we've ever had at any company.
They did an excellent job! They were on time and totally professional.
Window Nation installed windows we did not agree to and have not been in contact me to correct the mistake. I reach out to them at least once a week and it has been several months.
The installation and measurements were easy to schedule. The installation was incredibly fast and the windows look great.
Techs who installed the windows were great...very clean job.
Excellent Job
Window Nation was very friendly and knowledgeable.
Perfect install
Window Nation - Northern VA is extremely efficient, personable, accommodating, and provides excellent quality products.
I would recommend, but advise them to
The entire experience exceeded my expectations.