GuildQuality and NARI have partnered to bring you best in class customer satisfaction surveying. Find out how well you performed across all aspects of the job, from sales to install and beyond. Then, use that feedback to promote and grow your business.
Let us prove the value of what we do and see firsthand how you can leverage customer feedback to improve and promote your business!
GuildQuality offers all NARI members an opportunity to survey 50 of your jobs for free!
Need to print this info? Here's a handy flyer to download.
Get startedTrusted by
How it works
Survey your customers
We’ve conducted over 2 million customer satisfaction surveys. Our proven process helps the best home builders, remodelers, and contractors use authentic feedback to identify their strengths and weaknesses, and take action to improve their business.
Integrate your customer data
We can accept your customer contact information from a variety of sources, including QuickBooks, ContractorsCloud, Improveit! 360, AccuLynx, MarketSharp, Lead Perfection, SAGE, and more.
Choose your questions
Use one of our expertly-crafted standard surveys, or create your own.
Ensure high response rate with full-process surveying
Our surveying team will take it from there, beginning with our proven phone, email, and postcard process to get the most information from your customers. Unhappy customers who don’t tell you are detrimental to your business, so we help make sure they don’t slip through the cracks.
Measure your performance
With comprehensive reporting features, you’ll have the information you need to analyze how your team is performing in the eyes of your customers for all aspects of a project.
Get peace of mind with real-time results
Proactively address issues with real-time survey response, available on the web and our mobile apps.
Learn from trend analysis
Track performance improvements over time. Drill down to specific employees. Identify your stars.
Compare results with your peers
Identify how your customer satisfaction ranks against similar companies with our comprehensive peer benchmark reporting.
Share your reviews
GuildQuality offers a suite of marketing tools to help you spread the word about your commitment to quality. Ensure that your clients become your brand ambassadors by improving their experience with your company, then use their feedback to promote and grow your business.
Showcase your company’s profile
Your public profile presents your satisfaction scores, project photos, and business information to the world, and is highly optimized for search.
Promote authentic reviews
Boost your credibility online with authentic customer reviews that are captured during the survey.
Embed testimonials on your site
Your customers are your best marketers. Display their testimonials by embedding your GuildQuality project map and review feed on your website.
Publish on social media
Publish positive comments and reviews to Facebook and Twitter with the push of a button.
FAQ
What are the benefits of using your services?
GuildQuality equips builders, remodelers, real estate developers, and home services contractors with the opportunity to see their strengths and weaknesses throughout every avenue of their work. As a third-party, we provide a level of comfort for your clients, empowering them to share an honest assessment about their project. With the feedback we gather from your clients, you’re able to build customized reports to track company performance, and leverage customer comments and reviews through our marketing suite.
Why would I pay to survey my clients when I can do it myself?
Having an independent third-party conduct customer surveys on your behalf puts homeowners more at ease allowing them to be more candid. The result is you receive honest, real feedback about their experience, especially as it relates to little things that a homeowner might not necessarily share with you or the person being evaluated.
How does my client get surveyed?
Our process includes multiple attempts to reach the homeowner through different channels including email, telephone and direct mail. We make it easy for a homeowner to respond to a survey and our phone survey team is friendly and professional. You can find an illustration of the complete survey process here.
What kind of survey response rate should I expect?
Our members enjoy a response rate of about 65%. Many are over 90%. Few are under 50%
What kind of reporting do you offer?
GuildQuality includes several standard reports for you to monitor trends in your company’s performance or the performance of individual team members, divisions, neighborhoods, products, etc. You can even benchmark your performance against customized peer groups.
Can I export my data?
Absolutely. If you need more than our reporting tools offer, you can export your data with one click.
What if I want to cancel my membership?
There are no long term commitments, you can cancel your service at any time.
What happens to my profile page if I cancel my membership?
Your profile page will continue to display the reviews your company has collected, but other premium features, such as access to your survey data and analytics, will be suspended.
What type of information do you need to survey my customers?
We survey by email, phone, and mail, so please provide the mailing address, email address(es) and phone number(s) of the client’s project. Please also include the project completion date. Optionally, you can include project manager, sales person, type of job, or any other identifying details that you can report on. Here’s how our survey process works.
How is the customer data I give you used?
We only use this information in our surveying process.
Is my customer data secure?
Yes, we take data security seriously and have several protection measures in place.
Have more questions?
Let us know, we will be happy to help in any way we can.
Get started
Let us prove the value of gathering homeowner feedback.
