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Hi Linda,
Sorry you are having problems with a relatively new window. I think more information is needed in order to provide you a valid answer that would actually help you remedy your problem.
Here are some questions that come into play:
Linda, feel free to contact me at 770-217-1229 and I'll be happy to help you resolve this so you can enjoy your window like you once did.
Sincerely,
George
U.S. Windows & Exteriors
Photos would be needed to give acurate solutions.
Sorry.
Hi Linda,
Can we schedule a phone call, and we would like to see some pics. Look forward to speaking with you.
Cindy
408-448-1328