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Brice Callison

Jared Nehmer asked:

Jun 5, 2024
Is it common for window manufacturers (Andersen, Pella, Marvin, etc) to have no involvement or warranty on install errors? I have issues with brand new windows

Brice Callison answered:

Jun 7, 2024

It depends,  usually front line questions are resolved via the dealer you purchased the windows through who can determine if its an install or product issue.  you can always escelate directly with teh manufature but depending on the issue they may refer you back to the dealer.

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